Anthony Mazzola

Publix Supermarkets

06.2016 - Current

Developed comprehensive knowledge of company products and services to better assist clients with their inquiries.
Navigated various software programs proficiently to manage customer data and track service requests accurately.
Implemented and developed customer service training processes.
Managed high call volume with exceptional professionalism, ensuring timely responses to customer needs.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Promptly responded to inquiries and requests from prospective customers.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Increased efficiency and team productivity by promoting operational best practices.
Exhibited high energy and professionalism when dealing with clients and staff.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Cross-trained and provided backup support for organizational leadership.
Trained staff on operating procedures and company services.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Maintained up-to-date knowledge of product and service changes.
Recognized as a top performer within the team on multiple occasions due to dedication towards achieving excellent results.
Provided empathetic guidance to customers during challenging situations, resulting in lasting relationships.
Responded proactively and positively to rapid change.

Summary