Tyler West
Publix
Parkland,FL
5
years of professional experience
Dynamic customer service professional with a strong work ethic, started at Publix, where I efficiently processed high volumes of transactions and resolved customer concerns. Skilled in money handling and complaint resolution, I excel in fast-paced environments, consistently enhancing customer satisfaction and team collaboration. Eager to learn and develop professional skills and career. Usually the first to help or volunteer, stays calm when frustrated with shoppers.
Work History
Customer Service Office Staff Member
5 Years 6 Months- Processed a high volume of customer transactions accurately, including returns, exchanges, and payment adjustments
- Assisted shoppers with product locations, service inquiries, and store policies, creating a positive in store experience
- Managed cash drawer balances and resolved payment discrepancies with attention to detail.
- Handled incoming phone calls, messages, and customer requests in a fast-paced service desk environment
- Played on multiple sports teams, can work good in a team, good in the heat, physical work, and showing up consistently
- Quickly learned store procedures, POS systems, and customer service standards, and helped train new team members
- Resolved customer concerns calmly and professionally, escalating issues to management when needed
- Handled hundreds of customers a day while maintaining a balanced cash drawer
- Used to mow lawns and clean properties as a side job
Education
High School Diploma
Skills
Strong work ethic
Complaint handling
Calendar management
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Problem-solving skills
Multitasking
Multitasking Abilities
Excellent communication
Team collaboration
Money handling
Decision-making
Timeline
Customer Service Office Staff Member
Publix
04.2021 - CurrentRead More
Marjory Stoneman Douglas
High School Diploma
Read More