Kelsie Turk
Springville
Summary
Professional with extensive experience in customer service and operational support. Demonstrated ability to resolve customer disputes efficiently while identifying opportunities for process improvement based on feedback. Collaborated effectively with team members to achieve service goals, ensuring a high level of customer satisfaction through proactive communication and follow-up. Skilled in managing inventory levels and processing payments accurately, contributing to streamlined operations and enhanced customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Office Staff Member
Publix
Trussville
02.2022 - Current
- Utilized problem-solving skills to resolve customer disputes efficiently.
- Identified opportunities for improvement in service processes based on customer feedback.
- Collaborated with team members to achieve common goals while providing excellent service.
- Performed daily opening and closing procedures according to established guidelines.
- Processed payments using cash registers or point-of-sale systems.
- Provided information on products and services to customers over the phone or in person.
- Provided detailed explanations of warranties, guarantees, return policies.
- Fostered relationships with existing clients by providing exceptional customer service through follow-up calls or emails.
- Monitored stock levels to ensure adequate inventory for customer needs.
- Coordinated with other departments within the organization to address customer issues quickly and accurately.
- Greeted customers upon arrival in store and directed them to appropriate departments for assistance.
- Answered customer inquiries and provided accurate and timely solutions.
- Maintained a clean work area to ensure safety and tidiness for customers.
- Handled incoming calls from customers regarding product availability or order status updates.
- Assisted in training new staff members on company protocols related to customer service.
- Resolved customer complaints promptly and professionally.
- Assisted customers with product selection, ordering, returns, refunds, and exchanges.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
- Took special orders in person and over telephone, generating additional revenue every month.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Collected deposits or payments and arranged for billing.
- Supported sales team members to drive growth and development.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Strengthened customer retention by offering discount options.
Education
High School Diploma -
Springville High School
Springville, AL05-2023
Skills
- Customer service
- Point-of-sale systems
- Inventory management
- Payment processing
- Team collaboration
- Complaint resolution
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Sales strategies
- Strong work ethic
- Confidentiality
- Proofreading
- Business ethics
- Adaptability
- Team building
- Professional phone voice
- Communication skills
- Customer needs assessments
- Work prioritization
- Multitasking and prioritization
- Customer service orientation
- Social perceptiveness
- Data management
- Phone etiquette
- Money handling
- Business development understanding
- Administrative and office support
- Upselling techniques
- Organizational skills
- Resourcefulness
- Goal setting
- Multitasking Abilities
Timeline
Customer Service Office Staff Member
Publix
02.2022 - Current
High School Diploma -
Springville High School