Smirnov Pascal
Boynton Beach,FL
Summary
Dedicated and results-oriented, with a proven track record at Publix for enhancing customer satisfaction through expert complaint handling and efficient CRM software use. Demonstrates exceptional communication and organization skills, adept at understanding customer needs and fostering teamwork. Achieved significant reductions in wait times, showcasing a strong work ethic and the ability to remain calm under pressure.
Professional with strong background in customer service, adept at addressing client needs and resolving issues efficiently. Skilled in communication, problem-solving, and utilizing various customer service software. Enthusiastic about finding a career closely related to Radiology to gain knowledge and experience for future career development.
Overview
6
6
years of professional experience
Work History
Customer Service Office Staff Member
Publix
06.2019 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Accurately documented information from calls into the CRM system, enabling seamless follow-ups when necessary.
- Developed comprehensive knowledge of company products and services to better assist clients with their inquiries.
- Coordinated effectively with other departments to resolve client concerns promptly and comprehensively.
- Reduced wait times for customers through efficient multitasking and prioritization skills.
- Navigated various software programs proficiently to manage customer data and track service requests accurately.
Education
High School Diploma -
Palm Beach State College
Lake Worth, FLHigh School Diploma -
Boynton Beach Community High School
Boynton Beach, FL05-2023
Skills
- Strong work ethic
- Organization
- Complaint handling
- CRM software
- Customer service
- Teamwork and collaboration
- Calm and professional under pressure
- Excellent communication
- Understanding customer needs
- Active listening
- Money handling
Languages
English
Full Professional
Haitian Creole
Professional Working
Timeline
Customer Service Office Staff Member
Publix
06.2019 - Current
High School Diploma -
Palm Beach State College
High School Diploma -
Boynton Beach Community High School
Similar Profiles
Justin GuardinoJustin Guardino
Grocery Stocker at PublixGrocery Stocker at Publix
Jacob TimmonsJacob Timmons
Warehouse Selector at PublixWarehouse Selector at Publix
Ashley OsterbergerAshley Osterberger
Pharmacy Technician at PublixPharmacy Technician at Publix
Chad JonesChad Jones
Assistant Bakery Manager at PublixAssistant Bakery Manager at Publix
JAMES DESTOUCHESJAMES DESTOUCHES
Information Technology Coordinator at Billing Cochran Lyes, Mauro & Ramsey, P.A.Information Technology Coordinator at Billing Cochran Lyes, Mauro & Ramsey, P.A.