Nicholas Traficante
Tama,IA
Summary
Proven problem-solver and team collaborator, I significantly enhanced customer satisfaction at Publix by implementing effective strategies and fostering a supportive learning atmosphere. Skilled in Microsoft and exceptional communication, I thrive in dynamic environments, demonstrating adaptability and a strong work ethic. Achievements include streamlining operations and improving productivity, showcasing my commitment to excellence and continuous improvement.
I am a former baseball player with extensive knowledge in the sport.
Overview
5
5
years of professional experience
Work History
Customer Service Office Staff Member
Publix
03.2022 - Current
- Implemented effective problem-solving strategies for complex customer issues, enhancing overall satisfaction levels.
- Streamlined office operations for improved productivity and workflow management.
- Assisted in the training and development of new staff members, fostering a supportive learning atmosphere.
- Provided empathetic guidance to customers during challenging situations, resulting in lasting relationships.
- Collaborated with team members to maintain a positive work environment and achieve daily goals.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume with exceptional professionalism, ensuring timely responses to customer needs.
Building Maintenance Worker
One Touch Direct
06.2019 - 01.2020
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Performed minor wall repair
- Supported safety with well-maintained grounds, parking lots and landscaping.
- Ensured compliance with health and safety regulations by maintaining up-to-date records of all maintenance activities.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Education
No Degree - Business Management
Florida Gulf Coast University
Fort Myers, FLHigh School Diploma -
Alonso High School
Tampa, FL05.2021
Skills
- Strong Work Ethic
- Organization
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Attention to Detail
- Multitasking Abilities
- Calm and Professional Under Pressure
- Reliability
- Excellent Communication
- Understanding Customer Needs
- Computer Skills
- Adaptability and Flexibility
Timeline
Customer Service Office Staff Member
Publix
03.2022 - Current
Building Maintenance Worker
One Touch Direct
06.2019 - 01.2020
High School Diploma -
Alonso High School
No Degree - Business Management
Florida Gulf Coast University
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