Anthony Nicolas Dominguez
Fremont,CA
Summary
Ambitious 4th year College student seeking a part-time entry-level opportunity to start a career path. Hardworking and passionate individual with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Agent
Global Security Services
Fremont, CA
01.2021 - 08.2023
- Ability to multitask effectively in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction. (Daily activity report)
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of company policies and services and creating welcoming, positive experiences.
Assistant Retail Store Manager
Big Bang Fireworks
Houston, TX
01.2017 - 01.2022
- Managed inventory control processes to restore back stock, and maintain sales floor levels to meet customer needs.
- Trained and managed associates in customer service and sales techniques.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Engaged directly with customers to offer assistance and resolve complaints.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
Lead Retail Sales Associate
Stay Winning Boutique
Newark, CA
09.2018 - 03.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Master of Arts - Business Administration And Management
San Jose State University
San Jose, CA06.2024
High School Diploma -
American High School
Fremont, CA06.2019
Skills
- Leadership skills
- Social media expert
- Problem solving skills
- Communication skills
- Dependable and dedicated individual
- Focus and Organization skills
- Exceptional customer services
Timeline
Customer Service Representative Agent
Global Security Services
01.2021 - 08.2023
Lead Retail Sales Associate
Stay Winning Boutique
09.2018 - 03.2020
Assistant Retail Store Manager
Big Bang Fireworks
01.2017 - 01.2022
Master of Arts - Business Administration And Management
San Jose State University
High School Diploma -
American High School