Accomplished Operations Manager with over 8 years at 1st Class Moving and Storage, enhancing operational efficiency by 15% and reducing client complaints. Expert in logistics planning and team leadership, I excel in driving project delivery and ensuring high customer satisfaction. Skilled in safety compliance and problem-solving, I have successfully led 100+ crew members in over 1000+ relocations.
Professional Summary
Dedicated and results-driven moving industry professional with over 8 years of proven experience in leadership roles, overseeing daily operations, crew management, logistics, and on-site coordination for residential and commercial relocations. Skilled in supervising large teams, managing transportation logistics, and ensuring projects are completed efficiently, safely, and on time. A proven problem solver with excellent interpersonal and communication skills, adept at handling client needs and optimizing operational workflows.
Professional Experience
Manager of Operations / Foreman / Head Crew / Driver
Confidential Moving Company – Orlando, FL | 2017 – Present
• Manage daily operations of residential and commercial relocation projects, ensuring adherence to timelines and budget constraints.
• Supervise and coordinate the activities of up to [100+] of crew members, providing leadership and training as necessary to maintain productivity and morale.
• Plan and execute logistics, route schedules, and driver assignments to optimize operational efficiency and reduce delays.
• Conduct inspections of moving equipment and oversee the loading and unloading of goods to prevent damages and maintain client satisfaction.
• Liaise with clients to address any concerns, resolving issues promptly to ensure a positive relocation experience.
• Implement safety protocols and ensure all drivers and team members are trained on compliance with company standards and transportation regulations.
• Manage the maintenance of company vehicles, scheduling routine inspections and coordinating repairs when necessary.
Key Achievements
• Increased operational efficiency by 15% through route optimization and team performance evaluations.
• Reduced client complaints by 20% by implementing standardized quality assurance processes.
• Trained and developed a team of [100-+] crew members, resulting in improved project delivery and crew performance.
• Successfully oversaw and executed over [1000+] residential and commercial moves in high-pressure deadlines while maintaining high customer satisfaction rates.
Key Skills
Leadership & Team Supervision
Crew Coordination & Training
Operations Management
Logistics Planning
Fleet & Route Management
Client Relations
Time Management
Problem-Solving
Inventory Tracking & Oversight
Safety Compliance