Jennifer Jacobson
Murfreesboro,TN
Summary
Offering strong organizational and communication skills, eager to learn and grow within dispatch environment. Brings aptitude for logistics planning and knack for quick, effective problem solving. Ready to use and develop analytical thinking and multitasking abilities in an operations role.
Overview
21
21
years of professional experience
Work History
Director of Operations
Class Pays Moving & Storage
01.2023 - 01.2025
- Responsible for overseeing all long haul operations
- Responsible for acceptance of all moves according to capacity
- Overseeing quality scores of all account and military work
- Ensuring drivers & company profitability on trips
- Keeping drivers in DOT compliance
- Elite Member of the North American Hauling Committee (selected committee made up of owners and vanline management)
Longhaul Operations
Berger Transfer & Storage
01.2022 - 01.2023
- Fleet management of 10 drivers
- Quality coverage of all Berger bookings for my market
- Assisting drivers with daily responsibilities and being a liaison between Allied and my drivers
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
Operations Manager
Mohawk Moving & Storage
01.2020 - 01.2022
- Oversee day to day operations with longhaul and local departments
- Working hand in hand with safety for DOT compliance
- Point of contact with our sales department for all household, O&I and commercial moves
- Oversee warehouse day to day functions
- Keep drivers balances within company guidelines
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
General Manager
Class Pays Moving & Storage
01.2019 - 01.2020
- Long haul and local dispatch of 12 drivers
- Coordinate all Sirva Move Management moves
- Acceptance of all incoming moves based off of capacity and quality ranked drivers in area
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Formulated policies and procedures to streamline operations.
Senior Planner
Beltmann Relocation Group
01.2013 - 01.2019
- Planned for 100+ drivers on longhaul trips
- Acceptance of all tonnage from all branches, corporate bookings and military moves
- Worked hand in hand with the 4 to 5 dispatchers to find fill for trips through vanline or agent relations
- Set monthly hauling goals
- Worked with haulers on quality and revenue goals
Operations Manager/ longhaul
Berger Transfer & Storage
01.2004 - 01.2011
- Dispatched 17 drivers for longhaul and shorthaul
- Responsible for covering all Minnesota bookings, including national accounts out of other markets
- Focused on driver quality scores and assist them with ways to improve
- Keeping drivers balances aligned with company guidelines
Education
Associate of Arts - Business Degree
Anoka Ramsey Community College
Coon Rapids05.2014
Skills
- Strategic planning and execution
- Operational efficiency
- Leadership training
- Problem-solving
- Multitasking and organization
- Decision-making
- Stress tolerance
Community Service
- Northern Starz Children's Theatre, Ramsey, MN, 09/01/20, 09/30/22, Non profit board member
- Anoka Band Parents Association, Anoka, MN, 08/01/17, 06/30/20, President of the Association
Timeline
Director of Operations
Class Pays Moving & Storage
01.2023 - 01.2025
Longhaul Operations
Berger Transfer & Storage
01.2022 - 01.2023
Operations Manager
Mohawk Moving & Storage
01.2020 - 01.2022
General Manager
Class Pays Moving & Storage
01.2019 - 01.2020
Senior Planner
Beltmann Relocation Group
01.2013 - 01.2019
Operations Manager/ longhaul
Berger Transfer & Storage
01.2004 - 01.2011
Associate of Arts - Business Degree
Anoka Ramsey Community College
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