Anthony S. Casey
Los Angeles,CA
Summary
Highly-motivated individual with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Designer Handbag Sales Associate
Nordstrom
Century City, CA
03.2025 - Current
- Assisted customers in selecting designer handbags based on personal style and needs.
- Maintained knowledge of current fashion trends and handbag collections for informed recommendations.
- Organized merchandise displays to enhance visual appeal and customer engagement.
- Trained new associates on product knowledge and sales techniques for effective teamwork.
- Achieved and exceeded individual and store sales goals while fostering repeat business and client loyalty
- Handled customer inquiries in person and over the phone.
- Participated in special events such as trunk shows or charity fundraisers.
Inbound Call Center Sales Representative
Spectrum
Simpsonville, SC
11.2020 - 03.2023
- Maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers and solicit existing customers by selling them additional products and services
- Answered incoming customer calls and provided product and service information.
- Assessed customer needs, clarified information, researched every issue and provided solutions or alternatives.
- Demonstrated empathy and patience to customers while resolving their issues.
- Provided product recommendations based on customer needs.
- Processed orders for customers over the phone.
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
- Provided technical support when needed regarding product installation, usage, troubleshooting.
Production Associate
DISH
Spartanburg, SC
09.2016 - 10.2020
- Make critical decisions with regard to product flow standards through independent thought
- Visual and physical inspection of receivers to ensure quality standards, with use of a hand-held torque driver
- Responsible for ensuring that departmental production and quality standards are met
- Disassemble, clean and reassemble components using hand-held tools
- Monitored and adjusted production processes to ensure quality standards were met.
- Collaborated with team members to identify and resolve production issues in a timely manner.
- Ensured that all safety protocols were followed during the production process.
- Inspected finished products for defects before packing them for shipment.
- Identified opportunities for improvement and implemented changes to increase productivity levels.
Customer Service Representative
Advance America Customer Contact Center
Spartanburg, SC
08.2015 - 01.2016
- Taking online and over the phone loan applications
- Providing customers with center hours, operation days, policies, requirements, and any closing and delays
- Social Security verifications to determine and distinguish fraudulent activity and to keep customers confidential information safe
- Reviewed loan applications and credit information to determine potential customers' eligibility for loans.
- Assisted customers in understanding the terms of their loan agreements and answered any questions they had about them.
Sales Associate
Sam’s Club
Spartanburg, SC
03.2013 - 07.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Provide exceptional customer service
- Answered customer questions and provided store information.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Minor problem solving during conflict.
Sales Associate
Bed Bath & Beyond
Spartanburg, SC
10.2011 - 03.2013
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers in finding the right appliance for their needs and budget.
- Ensured all merchandise was properly tagged and priced accurately.
- Provided product information and pricing to customers.
- Demonstrated appliance features to customers in showroom.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Bachelors of Arts - Sociology, Criminal Justice
University of South Carolina Upstate
Associates of Arts - Psychology
Spartanburg Methodist College
Diploma -
James F. Byrnes High SchoolHigh School
COURSEWORK Developmental Psychology; Cognitive Psychology; Introduction to Sociology; Sociological Theory; Introduction to Criminal Justice; Criminological Theory; Social Psychology; Sociology in the media; Introduction to Child Maltreatment; System responses to child maltreatment; Cultural anthropology. -
Skills
- Customer Service
- Product Upselling
- Data Entry
- Problem-Solving Skills
- Payment Processing
- Sales Closing
- Call Control
- Quality Assurance
- Complaint Resolution
- Resolving Issues
- Interpersonal Skills
- Account Management
- Product Knowledge
- Inbound Phone Call Management
- Product Assembly
- Quality Inspection
- Critical Thinking
- Customer Relationship Management
- Microsoft Word; Microsoft PowerPoint; Microsoft Excel
Timeline
Designer Handbag Sales Associate
Nordstrom
03.2025 - Current
Inbound Call Center Sales Representative
Spectrum
11.2020 - 03.2023
Production Associate
DISH
09.2016 - 10.2020
Customer Service Representative
Advance America Customer Contact Center
08.2015 - 01.2016
Sales Associate
Sam’s Club
03.2013 - 07.2015
Sales Associate
Bed Bath & Beyond
10.2011 - 03.2013
Bachelors of Arts - Sociology, Criminal Justice
University of South Carolina Upstate
Associates of Arts - Psychology
Spartanburg Methodist College
Diploma -
James F. Byrnes High SchoolHigh School