Anthony Spitz
Preventative Maintenance Repair, LLC
24
years of professional experience
Detail-oriented professional recognized for exceptional communication, interpersonal, and creative thinking skills, complemented by a robust background in sales and customer service. Proven leadership abilities consistently drive team success while fostering collaborative environments that enhance productivity and innovation. Committed to leveraging strengths to contribute effectively to organizational objectives and achieve measurable results that exceed expectations. Eager to bring a dedicated work ethic and a results-oriented mindset to the next role, ensuring impactful contributions and sustained growth.
Work History
Service Manager
2 Years 5 Months- Supervised daily service delivery processes, focusing on operational efficiency and customer satisfaction.
- Developed tailored service strategies and maintained frequent client interactions to boost repeat business and satisfaction.
- Drove revenue growth by upselling additional services and products during routine maintenance visits.
- Set strategic team priorities to ensure alignment with project goals, maintained schedules, and monitored performance outcomes.
- Demonstrated conflict resolution skills by staying composed while managing interactions with dissatisfied customers.
- Developed and executed strategies to enhance customer engagement through personalized service offerings and systematic feedback analysis.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
District Manager
5 Months- Multi Unit Manager
- Developed training programs to enhance team performance and improve service delivery at each site.
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
General Manager
5 Years 7 Months- Executed sales and operational activities, producing results that met or exceeded business plan.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Recruited team members for maintaining adequate staffing levels according to projected sales.
- Prepared staff work schedules and assigned specific duties.
- Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss.
- Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints.
Owner/operator
7 Years 10 Months- Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.
- Orchestrated administrative activities directly related to making products or providing services.
- Built solid foundation of business acumen, technical skills, and proven practices for daily operations.
Certified Commercial Applicator
4 Years- Recorded work activities performed.
- Recommended treatment and prevention methods for pest problems to clients.
- Drove truck equipped with power spraying equipment.
- Inspected vehicle before and after trips to log mileage, fuel and repair information.
- Established long-term customer relationships through prompt and courteous service.
- Listened to and resolved customers' complaints regarding products and services.
Physician Recruiter
2 Years 1 Month- Developed preliminary screening questions and captured relevant candidate information for hiring managers.
- Obtained information on work history, training, education and job skills.
- Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements and employee referrals.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.
Wireless Sales Expert
1 Year 9 Months- Identified opportunities to produce add-on sales through suggestive and consultative selling.
- Used POS systems to compute sales prices, total purchases and receive and process cash or credit payment.
- Developed knowledge about products and sales items to answer shoppers' questions.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Trained new hires on company brand, products and sales techniques.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Skills
Team development
Strategic planning
Team leadership
Customer satisfaction surveys
Sales
Coaching
Profit & loss
Auto service management
Cash reconciliation
Productivity software
Employee evaluation
Multitasking and organization
Problem-solving
Positive attitude
KPI monitoring
Goal setting
Estimating and quoting
Timeline
Service Manager
Preventative Maintenance Repair, LLC
01.2024 - CurrentRead More
District Manager
Team Car Care-Jiffy Lube
08.2023 - 01.2024Read More
General Manager
Team Car Care
01.2018 - 08.2023Read More
Owner/operator
The Turf Trainer LLC
03.2010 - 01.2018Read More
Certified Commercial Applicator
Bluegrass Landscape & Snow Management
02.2006 - 02.2010Read More
Physician Recruiter
Kendall & Davis
01.2004 - 02.2006Read More
Wireless Sales Expert
G.O.T. Wireless
04.2002 - 01.2004Read More
Awards
Winner's Circle, July 2022, I received an award and recognition for having the top ranked store in the Midwest for the first two quarters of 2022. It included prizes and an all-expense paid trip to Las Vegas. The trip included training, meeting and team building activities.