Antiana Thompson
NV
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships & growing business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Banking Specialist
Foundever
North Las Vegas, NV
08.2023 - 03.2024
- Serving as a dedicated Banking Specialist at Foundever since Aug 2023
- Handling inbound banking service requests
- Collaborating with cross-functional teams to enhance customer satisfaction
- Applying innovative problem-solving techniques to resolve complex banking issues
- Expertly handles inbound banking queries, enhancing customer satisfaction and retention.
- Provides empathetic support to customers, resolving issues and building trust in banking services.
- Streamlined customer interaction processes, achieving faster issue resolution.
- Boosted customer retention by implementing targeted satisfaction strategies.
- Analyzed customer feedback to refine banking solutions, increasing loyalty.
Warehouse Worker
Fanatics, Inc
North Las Vegas, NV
04.2023 - 11.2023
- Managed inbound logistics, ensuring efficient warehouse operations
- Assumed responsibility for accurate product put-away
- Maintained safety standards during all warehouse procedures
- Collaborated with team to meet daily targets
- Improved warehouse efficiency by implementing innovative solutions
- Streamlined warehouse inbound processes, enhancing storage efficiency.
- Analyzed workflow to identify bottlenecks, increasing daily throughput.
CSR – Customer Service Representative
Temco Logistics
Las Vegas, NV
06.2021 - 01.2022
- Boosted customer retention by 20% through exceptional service
- Contributed to team's achievement of exceeding sales target by 15%
- Implemented innovative customer service strategies, improving overall customer experience
- Managed customer inquiries, enhancing satisfaction by resolving complaints swiftly.
- Improved client retention by providing exceptional service and product knowledge.
- Partnered with team to refine service protocols, elevating overall customer experience.
Scanner Operator
AMAZON
Las Vegas, NV
05.2020 - 12.2020
- Scanner
- Direct items according to established routing schemes, using a scanner with voice recognition.
- Obtain merchandise from pallets.
- Enhanced routing accuracy by proficiently operating a voice-activated scanner.
- Streamlined item sorting, reducing processing time through effective scanning.
- Implemented improved scanning techniques to boost overall warehouse efficiency.
- Supported team members in achieving high accuracy rates in item distribution.
- Optimized voice-activated scanner settings for enhanced precision in item handling.
Education
High School Diploma - undefined
Legacy High School
Las Vegas, NV05.2020
Skills
- Outbound sales - Experienced
- Inbound service calls - Expert
- Microsoft Office - Expert
- Teaching - Expert
- Stocking - Experienced
- Windows Remote Desktop - Expert
- Lesson planning - Expert
- English - Expert
- Communication skills - Expert
- Inside sales - Experienced
- Customer service - Expert
- Organizational skills - Expert
- Leadership - Experienced
- Typing - Experienced
- Microsoft Excel - Expert
- Phone etiquette - Experienced
- Medical terminology - Experienced
- Cold Calling - Experienced
- Banking - Expert
- Appointment scheduling - Experienced
- Computer Networking - Experienced
Certification
Certified Medical Assistant - Certified Medical Assistant — Aug 2022 - Mar 2023
Timeline
Banking Specialist
Foundever
08.2023 - 03.2024
Warehouse Worker
Fanatics, Inc
04.2023 - 11.2023
CSR – Customer Service Representative
Temco Logistics
06.2021 - 01.2022
Scanner Operator
AMAZON
05.2020 - 12.2020
High School Diploma - undefined
Legacy High School