Antiliyah Corley
Oglethorpe
Summary
Customer Service Representative with over 5 years of experience, excelling in oral and written communication, active listening, and analytical problem-solving. Proven ability to enhance customer experiences through service-oriented behaviors, understanding customer needs, and delivering tailored solutions that foster loyalty. Committed to creating positive interactions and driving satisfaction, ensuring every customer feels valued and heard. Adept at navigating challenging situations with professionalism and empathy, contributing to a high-performance team environment.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TLC Associates
Americus, GA
01.2022 - 04.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Support Specialist
Amazon
Macon, GA
11.2020 - 12.2021
- Maintained servers and systems to keep networks fully operational during peak periods.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Led project to integrate chat support, offering customers additional, convenient contact channel.
Sales Associate
Dollar Tree
Montezuma, GA
01.2020 - 10.2020
- Assisted with floor moves to prepare sections for new merchandise.
- Handled returns and exchanges on purchases to satisfy customers' expectations.
- Communicated customers' problems and complaints to store management.
- Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays.
- Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations.
- Engaged customers and built connections using positive, upbeat attitude.
Education
Associate of Applied Science - Dental Hygiene
Central Georgia Technical College
Warner Robins, GAHigh School Diploma - undefined
Macon County High School
Montezuma, GASkills
- Customer relations
- Call center experience
- Computer proficiency
- Microsoft Excel
- Data entry
- Multitasking
Timeline
Customer Service Representative
TLC Associates
01.2022 - 04.2026
Customer Support Specialist
Amazon
11.2020 - 12.2021
Sales Associate
Dollar Tree
01.2020 - 10.2020
High School Diploma - undefined
Macon County High School
Associate of Applied Science - Dental Hygiene
Central Georgia Technical College