ANTINEA MAYE
Fayetteville,NC
Summary
Dynamic and customer-focused Customer Service Specialist with a proven track record of delivering exceptional service and resolving inquiries efficiently. Proficient in utilizing various software platforms such as CRM systems and ticketing software to manage customer interactions and ensure timely resolution. Adept at leveraging technology to enhance customer experiences, resulting in a 25% increase in customer satisfaction ratings.
Overview
4
4
years of professional experience
Work History
Kitchen Assistant/Cashier
Homewood Suites
Fayetteville
12.2020 - Current
- Supported culinary operations by meticulously preparing ingredients, maintaining kitchen cleanliness, and assisting chefs during high-pressure situations
- Utilized advanced knife skills to precisely slice, dice, and chop ingredients, ensuring consistent quality in food preparation
- Demonstrated proficiency in operating kitchen equipment, such as grills, ovens, and food processors, with a 98% accuracy rate in adhering to safety protocols
- Collaborated with team members to streamline workflows, resulting in a 15% increase in kitchen efficiency
- Managed inventory levels by conducting regular stock checks and effectively communicating supply needs, contributing to a 20% reduction in waste
- Executed cash handling procedures with precision and accuracy, processing transactions swiftly and maintaining a 99.5% cash drawer accuracy
- Provided exceptional customer service, addressing inquiries and resolving issues promptly, resulting in a 95% customer satisfaction rate
- Proficiently operated POS software to ring up sales, process returns, and reconcile daily transactions, achieving a 100% proficiency rating.
Care Coordinator
Veteran service of the Carolina
Fayetteville, NC
05.2020 - 07.2024
- Ensured compliance with state regulations related to healthcare service provision.
- Collaborated with interdisciplinary teams to provide comprehensive patient-centered care.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
Education
Some College -
FTCC
Fayetteville, NC08.2003
Skills
- Zendesk
- Salesforce
- Computer Literacy
- Workflow Optimization
- Java Script
- Medical Terminology
- Fast typing 60 wpm
- Quality Assurance
- POS Systems
- Project Management
- Clerical Support
- Account Management
- Vendor Relations
- Microsoft Office Suite
- Netforum
- Fraud Detection/Prevention
- Search Engine Optimization(SEO)
- Helpdesk Software
- Data Analysis Tools
- Call Center Operations
- Technical Troubleshooting
- Data Analysis
- QuickBooks
Timeline
Kitchen Assistant/Cashier
Homewood Suites
12.2020 - Current
Care Coordinator
Veteran service of the Carolina
05.2020 - 07.2024
Some College -
FTCC