Antioneisha Heard

• Delivered packages to customer doorsteps and business offices
• Improved customer satisfaction by ensuring timely and accurate deliveries of products
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries
• Operated vehicle safely in highly congested areas with no traffic violations

• Assisted customers with making payments or developing payment plans to make accounts current

• Answered incoming calls and emails, providing frontline customer support or

assistance with product and service transactions

• Demonstrated excellent communication skills in resolving product and consumer complaints

• Walked customers through common phone hardware and software configurations to maximize functionality

•Assisted clients with daily living needs to maintain self-esteem and general wellness

•Assisted with feeding and monitored intake to help patients achieve nutritional objectives

•Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties

• Built strong relationships with clients to deliver emotional support and companionship

• Answered patient questions and fielded complaints to solve issues
• Documented and managed patient information in computer systems
• Scheduled and confirmed patient appointments with patients and healthcare professionals
• Coordinated with patients and healthcare professionals to meet patient needs
• Obtained insurance verification and authorization to submit financial clearance of patient accounts