Kosi O'keke
Durham,NC
Summary
Recent biological science graduate with certifications in Basic Life Support (BLS) and food safety. Strong foundation in
biological sciences, accurate documentation, and compliance with health and safety standards. Brings over eight years of
experience in customer-facing and support roles, with proven strengths in patient communication, teamwork, and working in
regulated environments, and seeking an entry-level role in the medical or healthcare field to apply scientific training and a
commitment to high-quality patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Amazon DSP Delivery Driver
JCW Services LLC
08.2025 - 11.2025
- Delivered packages to customers' doorsteps in a timely and efficient manner, ensuring customer satisfaction.
- Maintained accurate records of delivered packages and collected signatures as proof of delivery.
- Followed established routes and schedules to ensure on-time deliveries.
- Adhered to all traffic laws and safety regulations while operating the delivery vehicle.
- Managed a high volume of daily deliveries, averaging 129 packages per day.
Amazon DSP Delivery Driver
SAFEWAY VAN LINES LLC
10.2024 - 12.2024
- Delivered packages to customers' homes and businesses in a timely and efficient manner.
- Maintained a high level of customer service by ensuring deliveries were accurate and on time.
- Managed the inventory of delivered packages, ensuring accuracy and completeness.
- Collaborated with team members to load delivery vehicles with packages for daily routes.
- Efficiently managed time to meet tight delivery deadlines during peak seasons and high-demand periods.
- Worked closely with warehouse staff to ensure accurate loading and unloading processes at distribution centers.
Project Remodel Specialist (Temporary)
Anderson Merchandisers
05.2024 - 07.2024
- Built, uninstalled, and relocated sales floor fixtures to support new store layouts and remodel objectives.
- Installed and adjusted basic electronic equipment and modular displays in line with corporate guidelines.
- Executed merchandising resets and detailing with accuracy, ensuring product placement met planogram standards.
- Organized and relocated excess merchandise efficiently to optimize store space and inventory flow.
- Operated hand tools and cordless drills safely while maintaining a clean, hazard-free workspace.
- Collaborated with store management and remodel teams to complete projects on schedule and with minimal disruption to daily operations.
Retail Customer Service/Cashier
Love's Travel Stops & Country Stores
10.2023 - 01.2024
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and mobile payments.
- Provided exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns.
- Managed cash register drawer with precision, balancing daily sales and reconciling discrepancies.
- Collaborated with team members to achieve daily sales goals through upselling and cross-selling techniques.
- Resolved customer complaints or conflicts professionally to ensure customer satisfaction.
- Handled product returns and exchanges according to company policies while maintaining a friendly demeanor.
Barista/Cashier
Morrison Healthcare/Compass Group at OCH Regional Medical Center
12.2022 - 10.2023
- Prepared and served a variety of coffee and specialty beverages quickly and accurately in a fast-paced hospital environment.
- Provided friendly, professional customer service to hospital staff, visitors, and patients, ensuring a welcoming experience.
- Maintained high standards of cleanliness and sanitation in compliance with hospital and food safety regulations.
- Operated POS systems, handled cash and card transactions, and balanced the register at the end of shifts.
- Restocked ingredients, cups, utensils, and other supplies to maintain workflow during busy hours.
- Supported team members in opening and closing duties, including cleaning machines, wiping counters, and organizing storage areas.
Dietary Aide /Cashier
Morrison Healthcare / Compass Group at OCH Regional Medical Center
11.2022 - 10.2023
- Assisted in the preparation and serving of meals to patients, ensuring adherence to dietary restrictions and preferences.
- Followed proper portion control techniques when plating meals, minimizing waste while meeting individual dietary requirements.
- Handled cash transactions accurately using the POS system while maintaining a balanced cash drawer at the end of each shift.
- Adhered to all food safety regulations to ensure the health and well-being of customers.
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience.
- Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals.
Campus Retail Associate (Temporary)
Barnes & Noble at Mississippi State University
09.2022 - 01.2023
- Delivered excellent customer service by assisting students and faculty with textbook inquiries, merchandise selection, and order pickups.
- Organized, stocked, and replenished textbooks, school supplies, and merchandise to ensure a well-maintained sales floor.
- Assisted with inventory control, receiving shipments, tagging items, and updating stockroom records.
- Set up and adjusted product displays, signage, and endcaps following corporate merchandising guidelines.
Personal Shopper
Sam's Club
05.2021 - 11.2021
- Fulfilled Member Fax 'n Pull and Click 'n Pull orders by accurately selecting, scanning, wrapping, and palletizing merchandise for pickup.
- Verified order accuracy, maintained organized staging areas, and followed up on out-of-stock items to ensure member satisfaction.
- Maintained facility safety by adhering to company safety standards and procedures, including conducting safety sweeps and reporting hazards.
- Ensured merchandise was secured and prepared for member pickup in a timely and efficient manner.
- Collaborated with team members and management to achieve daily order accuracy and fulfillment goals.
Shift Supervisor
Whataburger
01.2018 - 04.2021
- Supervised daily restaurant operations, ensuring consistent food quality, cleanliness, and customer satisfaction.
- Led and motivated crew members during shifts to maintain fast, accurate, and friendly service in a high-volume environment.
- Trained new team members on food safety, company policies, and operational procedures to ensure smooth performance.
- Managed cash handling, balanced registers, and prepared shift reports in line with company guidelines.
- Resolved customer issues promptly and professionally, maintaining Whataburger's commitment to excellent service.
- Coordinated shift schedules, delegated tasks, and ensured labor goals and productivity targets were met.
- Supported management with inventory checks, restocking, and supply ordering to maintain efficient operations.
Production Associate - Stamping Department
Nissan North America
10.2020 - 12.2020
- Unloaded, handled, stacked, and labeled finished components, such as doors, hoods, and fenders, onto line racks for transfer to the Body Shop.
- Inspected stamped panels for defects such as dents or cracks, verifying conformance with Nissan's quality and dimensional standards.
- Loaded and aligned raw steel blanks into press lines, ensuring smooth production flow and consistent part quality.
- Maintained strict adherence to all OSHA and Nissan safety procedures, including lockout/tagout, PPE use, and proper handling of materials and hazardous materials.
- Supported die and line changeovers to accommodate production of different vehicle models.
- Assisted with die and line changeovers, equipment adjustments, and maintenance reporting to minimize production downtime.
Education
Bachelor of Science - Biological Sciences
Mississippi State University
Starkville08-2025
Associate of Arts - General Studies
Hinds Community College
Raymond, Mississippi, MS05-2020
Skills
Inventory management and optimization
Medical terminology
Microsoft Office proficiency
Customer inquiry resolution
Computer operation skills
Laboratory expertise
Patient care techniques
CPR and BLS certification
Customer relationship management
Conflict resolution skills
Kitchen operations experience
Record-keeping practices
Team leadership and management
Food safety standards
Certification
• CPR Certification
• BLS Certification
Timeline
Amazon DSP Delivery Driver
JCW Services LLC
08.2025 - 11.2025
Amazon DSP Delivery Driver
SAFEWAY VAN LINES LLC
10.2024 - 12.2024
Project Remodel Specialist (Temporary)
Anderson Merchandisers
05.2024 - 07.2024
Retail Customer Service/Cashier
Love's Travel Stops & Country Stores
10.2023 - 01.2024
Barista/Cashier
Morrison Healthcare/Compass Group at OCH Regional Medical Center
12.2022 - 10.2023
Dietary Aide /Cashier
Morrison Healthcare / Compass Group at OCH Regional Medical Center
11.2022 - 10.2023
Campus Retail Associate (Temporary)
Barnes & Noble at Mississippi State University
09.2022 - 01.2023
Personal Shopper
Sam's Club
05.2021 - 11.2021
Production Associate - Stamping Department
Nissan North America
10.2020 - 12.2020
Shift Supervisor
Whataburger
01.2018 - 04.2021
Bachelor of Science - Biological Sciences
Mississippi State University
Associate of Arts - General Studies
Hinds Community College