MOHAMED TAWFIK
Jersey City,New Jersey
Summary
Seeking to leverage academic excellence and practical experience gained through various positions to contribute effectively into a dynamic ambitious organization with consistent organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Foreman/Operator Manager
Southern elite van lines LLC
08.2023 - Current
- Interacts with customers to understand their moving needs, address any concerns, and ensure a positive experience throughout the moving process.
- planning and coordinating includes maintain a proper scheduling, logistics, and ensuring that all necessary equipment and materials are available.
- ensure quality control standards and service meets company and customer expectations
Owner/Director
NeroStones Construction & Project management
12.2019 - 02.2023
- Negotiated contracts with vendors and suppliers to maximize cost savings for the organization.
- Ensured timely delivery of all projects as per mutually agreed schedules.
- Provided guidance to team members on project management principles and best practices.
- Designed and implemented financial forecasting tools for predicting future revenues and expenditures.
- Created strategies for increasing revenue streams by leveraging existing customer relationships.
Relationship Manager
Qatar National Bank ALAHLI
10.2015 - 10.2019
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Developed strategies to attract new customers while retaining existing ones.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Negotiated terms and conditions of client contracts to ensure mutual satisfaction.
Analyst (Summer Internship)
HC securities & investments
09.2013 - 11.2013
- Generated weekly, monthly and quarterly reports summarizing key financial metrics.
- Analyzed historical financial statements for trends or insights into the business operations.
- Conducting research on companies, industries, or market segments to gather information for financial analysis or investment evaluations.
Customer Service Representative (Summer Intern)
Barclays Bank of Egypt
07.2012 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Bachelor of Science - Accounting And Finance
British University Egypt
06-2014
Skills
- Flexibility, adaptability, and openness to new ideas
- understanding customer needs, addressing concerns, and providing satisfactory solutions
- identify issues, propose solutions, and resolve problems independently or collaboratively
- teamwork, cooperation, and relationship building
- ability to communicate clearly, concisely, and effectively
- Proficient in MS excel
- Ability to make informed decisions and problem solving cases
Certification
- GlobalNext leadership program
Languages
- English
- Arabic
Timeline
Foreman/Operator Manager
Southern elite van lines LLC
08.2023 - Current
Owner/Director
NeroStones Construction & Project management
12.2019 - 02.2023
Relationship Manager
Qatar National Bank ALAHLI
10.2015 - 10.2019
Analyst (Summer Internship)
HC securities & investments
09.2013 - 11.2013
Customer Service Representative (Summer Intern)
Barclays Bank of Egypt
07.2012 - 09.2024
Bachelor of Science - Accounting And Finance
British University Egypt
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