Stephanie Cervantes
Apache Junction,AZ
Summary
Dynamic leader with proven success at Jersey Mike's, adept in team management and operations oversight. Excelled in enhancing customer satisfaction and streamlining processes, achieving significant improvements in efficiency. Skilled in communication and problem-solving, with a keen ability to adapt to new challenges. Demonstrated expertise in financial management and a commitment to quality control, driving revenue growth and operational excellence.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Jersey Mikes
3076 E Chandler Heights Rd
05.2020 - Current
As the Assistant Manager for Jersey Mike's Subs I was responsible for assisting the General Manager in overseeing the daily operations of the restaurant. This role included managing staff, ensuring customer satisfaction, maintaining quality standards, and contributing to the financial success of the store.
**Key Responsibilities:**
1. **Team Management:**
- Assist in recruiting, training, and supervising staff.
- Schedule shifts and manage labor costs.
- Foster a positive and motivating work environment.
- Address employee concerns and provide constructive feedback.
2. **Customer Service:**
- Ensure high levels of customer satisfaction by delivering excellent service.
- Handle customer complaints and resolve issues promptly.
- Maintain a clean and welcoming environment for customers.
3. **Operations Management:**
- Oversee daily operations and ensure compliance with company policies.
- Monitor inventory levels and order supplies as needed.
- Ensure food safety and sanitation standards are met.
- Conduct regular inspections of the restaurant to ensure cleanliness and proper maintenance.
4. **Financial Management:**
- Assist in managing the restaurant's budget and financial performance.
- Monitor sales and implement strategies to increase revenue.
- Handle cash management, including deposits and reconciliation.
5. **Quality Control:**
- Ensure that all food products meet Jersey Mike's quality standards.
- Train staff on proper food preparation and presentation techniques.
- Monitor and maintain the consistency of food products.
6. **Administrative Duties:**
- Prepare reports on sales, labor, and inventory.
- Assist in payroll processing and employee record-keeping.
- Ensure compliance with health and safety regulations.
**Qualifications:**
- Previous experience in a supervisory or management role in the food service industry.
- Strong leadership and interpersonal skills.
- Excellent customer service skills.
- Ability to work in a fast-paced environment.
- Strong organizational and multitasking abilities.
- Basic knowledge of financial management and budgeting.
- High school diploma or equivalent
Education
High School Diploma -
Apache Junction High School
Apache Junction 05.2020
Skills
Communication Skills
- Effective verbal and written communication
- Active listening and clear articulation
- Ability to convey ideas and information clearly
Teamwork and Collaboration
- Ability to work well with others
- Willingness to share responsibilities and contribute to group efforts
- Open-mindedness and respect for diverse perspectives
Problem-Solving Skills
- Analytical thinking and creativity in finding solutions
- Ability to identify issues and implement effective solutions
- Critical thinking and decision-making abilities
Time Management
- Prioritizing tasks and managing time efficiently
- Meeting deadlines and managing workload effectively
- Multitasking and staying organized
Adaptability and Flexibility
- Ability to adapt to changing circumstances and new challenges
- Openness to learning new skills and technologies
- Resilience in the face of setbacks and challenges
Technical Skills
- Proficiency in relevant software and tools
- Understanding of industry-specific technologies
- Continuous learning to stay updated with technological advancements
Leadership and Management
- Ability to motivate and guide a team
- Conflict resolution and negotiation skills
- Strategic planning and goal-setting
Attention to Detail
- Thoroughness in completing tasks
- Accuracy in work and minimizing errors
- Keen observation and meticulousness
Customer Service
- Providing excellent service to clients and customers
- Handling complaints and resolving issues effectively
- Building and maintaining positive relationships
Interpersonal Skills
- Building rapport with colleagues and clients
- Empathy and understanding of others' needs and perspectives
- Effective networking and relationship-building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Jersey Mikes
05.2020 - Current
High School Diploma -
Apache Junction High School