Antionetta Adams
Grand Prairie
Summary
Dedicated and dependable professional with a proven track record in communication, customer service, and teamwork. Excels in fast-paced environments, quickly mastering new tasks while delivering exceptional support to customers and colleagues. Committed to fostering a positive atmosphere and consistently producing high-quality work, with a strong emphasis on team collaboration and results-driven outcomes. Equipped with expertise in conflict resolution, time management, and effective communication, ready to enhance team performance and operational excellence.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dairy Queen
Lewisville, TX
11.2025 - Current
- Motivated Shift Leader with experience coordinating daily operations, training team members, and maintaining high standards of customer service. Strong organizational skills and the ability to lead by example while ensuring tasks are completed efficiently and accurately.
Shift Leader
Freebirds World Burrito
Lewisville, TX
05.2024 - 03.2025
- Experienced and reliable Shift Leader with strong leadership, customer service, and problem-solving skills. Proven ability to supervise team members, maintain efficient operations, handle customer concerns, and ensure a positive work environment. Dedicated to meeting company goals, supporting team success, and providing excellent service in fast-paced settings.
Customer Service Representative
Staples
Coppell, TX
04.2024 - 11.2024
- Assisted customers with product inquiries and order placements, ensuring high satisfaction levels.
- Resolved customer complaints effectively, enhancing overall service quality and retention.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Warehouse Packer
Amazon
Dallas, TX
11.2021 - 12.2022
- Packaged customer orders efficiently, ensuring accuracy and adherence to quality standards.
- Operated machinery and tools to streamline warehouse processes, ensuring smooth operations.
- Maintained cleanliness and organization of packing stations to enhance operational efficiency.
- Collaborated with team members to meet daily shipping quotas and improve overall productivity.
Education
High School Diploma -
Lewisville High School
Lewisville, TX05-2022
Skills
- Team development
- Clean workspace maintenance
- Shift management
- Time management
- Attention to detail
- Guest relations
- Operations
- Management
- Leadership
- Teamwork
- Team lead experience
Timeline
Shift Leader
Dairy Queen
11.2025 - Current
Shift Leader
Freebirds World Burrito
05.2024 - 03.2025
Customer Service Representative
Staples
04.2024 - 11.2024
Warehouse Packer
Amazon
11.2021 - 12.2022
High School Diploma -
Lewisville High School