Antionette Allen
Donaldsonville,LA
Summary
Dynamic professional with extensive experience at Coffey Insurance Agency, excelling in customer service and conflict resolution. Proven ability to assess risk and implement effective billing procedures, enhancing client retention. Recognized for maintaining professionalism under pressure and delivering results in high-stakes environments. Committed to optimizing operational efficiency and ensuring customer satisfaction.
Overview
12
12
years of professional experience
Work History
Unlicensed Insurance Agent
Coffey Insurance Agency
BATON ROUGE, LA
02.2021 - 03.2025
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Identified needs of customers promptly and efficiently.
Loss Prevention Specialist
Bed Bath & Beyond
BATON ROUGE, LA
05.2013 - 02.2020
- Assessed risk levels for incoming shipments, ensuring that all safety protocols were followed.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Performed regular audits of store operations to ensure compliance with safety regulations.
- Managed daily reports related to security issues, including employee misconduct, theft, vandalism.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
Education
High School Diploma -
Donaldsonville High School
Donaldsonville05-1997
Nursing
Southern University And A&M College
Baton Rouge, LASkills
- Customer service
- Product knowledge
- Risk assessment
- Billing procedures
- Database management
- Sales strategies
- Effective communication
- Conflict resolution
- Time management
- Professionalism and ethics
- Client retention
Timeline
Unlicensed Insurance Agent
Coffey Insurance Agency
02.2021 - 03.2025
Loss Prevention Specialist
Bed Bath & Beyond
05.2013 - 02.2020
High School Diploma -
Donaldsonville High School
Nursing
Southern University And A&M College
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