Justin Wisdom
San Antonio,Texas
Summary
Enthusiastic candidate with experience serving customers in busy cafe environments. Possesses strong customer service, communication, and interpersonal skills. Proven track record of creating a welcoming atmosphere and providing high-quality service to customers.
Insurance professional with extensive experience in providing personalized insurance solutions. Recognized for ability to build strong client relationships and deliver exceptional service. Focused on team collaboration and adapting to changing needs. Skills include risk analysis, policy development, and effective communication.
Overview
7
7
years of professional experience
Work History
Unlicensed Insurance Agent
Goosehead Insurance Agency
San Antonio, TX
11.2024 - Current
- Streamlined workflow processes by implementing efficient tracking systems for client interactions and policy renewals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Utilized CRM software to manage client relationships.
- Reduced policy lapses by establishing proactive communication strategy to educate clients on importance of continuous coverage.
- Developed and implemented office procedures to streamline administrative tasks and improve workflow.
RESIDENTIAL CONNECTIVITY SPECIALIST
Charter Communications, Spectrum
San Antonio, TX
11.2023 - 11.2024
- Provided exceptional customer service, enhancing client satisfaction and loyalty.
- Collaborated with team members to achieve monthly sales targets consistently.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
BARISTA
Starbucks
San Antonio, Texas
08.2022 - 11.2023
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Sold and served baked goods and miscellaneous food items, increasing company revenue.
- Followed operating instructions and troubleshot breakdowns, keeping equipment operational.
- Operated cash registers and handled cash and card transactions.
SHIFT LEADER
Five Guys Burgers and Fries
San Antonio, Texas
03.2021 - 08.2022
- Maintained adequate shift staffing levels to meet projected sales or expected customer levels.
- Coached team members, delivering candid feedback on expectations and performance.
- Oversaw shift operations to create quality products that met company standards.
SHIFT LEADER
Firehouse Subs
San Antonio, Texas
01.2019 - 04.2021
- Shared customer feedback to improve operations and build brand loyalty.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Managed inventory levels and minimized loss, following company systems and guidelines.
- Prepared end-of-shift reports for management review and approval.
Education
High School Diploma -
Hondo High School
Hondo, Texas06-2016
High School Diploma - undefined
Medina Valley High School
Castroville, Texas01-2016
Skills
- Conflict Mediation
- Sales Expertise
- Soft Selling
- Guest Satisfaction
- Adaptive and Creative
- New Hire Training
- Cash Register Operation
- Available Weekends
Timeline
Unlicensed Insurance Agent
Goosehead Insurance Agency
11.2024 - Current
RESIDENTIAL CONNECTIVITY SPECIALIST
Charter Communications, Spectrum
11.2023 - 11.2024
BARISTA
Starbucks
08.2022 - 11.2023
SHIFT LEADER
Five Guys Burgers and Fries
03.2021 - 08.2022
SHIFT LEADER
Firehouse Subs
01.2019 - 04.2021
High School Diploma - undefined
Medina Valley High School
High School Diploma -
Hondo High School