Antionette Black-Player
Customer Service Representative /Warehouse Shipping Clerk
Houston,TX
Summary
A highly qualified professional Customer Service Rep with 10 years of experience in customer satisfaction, administrative, and clerical duties. A reliable and trustworthy team player with a skill set in communication, phone etiquette, and problem solving. A dedicated individual with a valuable interest and willingness to understand customer needs with a positive attitude. Seeking to obtain a position in customer service to assist in achieving company goals.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Customer Service Product Demonstrator
Crossmark Sam's Club
07.2025 - Current
- Recommended specific product options to meet customer needs.
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Assisted customers in locating items, addressed questions and provided product samples.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Recorded quantities of sample and coupon distribution to estimate productivity and sales.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Provided [Type] product samples, coupons, informational brochures and incentives to persuade people to buy products.
- Handled customer inquiries promptly and accurately, fostering trust in the brand and its offerings.
- Set up eye-catching display booths at trade shows and other events, attracting potential customers from afar.
- Coordinated with event organizers to ensure smooth execution of presentations at different venues.
- Boosted sales by effectively showcasing product features and benefits during live presentations.
- Utilized strong communication skills to convey complex product information clearly and concisely to a diverse range of customers.
- Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
Warehouse Shipping and Receiving Clerk
Land N’ Sea Distribution Inc.
12.2021 - 10.2024
- Prepared packages for shipping, processed payments and invoices.
- Tracked shipping for outgoing and incoming orders ensuring received and delivered.
- Answered incoming calls, resolved any issues effectively resulting in customer satisfaction
- Maintained data entry and inventory, stocked supplies, and reconciled monthly generated supply report.
Dining Room Server
Tradition Senior Living
03.2018 - 12.2021
- Greeted residents, family members and guests with seating and menu.
- Maintained knowledge of the menus and daily meals.
- Took meal and drink orders and served meals in a friendly and timely manner.
- Utilized proper food handling and service techniques, with guest satisfaction of meal.
- Use safety and loss prevention procedures with appearance, cleanliness, and sanitation.
Education
Diploma - undefined
Jack Yates High School
Houston, TXNo Degree -
Ser Jobs
HoustonSkills
Greeting
Certification
SER Jobs for Progress – Houston, TX
CAREER HISTORY
- Mail Clerk Processor United States Postal Service Houston, TX
- Office Service Clerk Thompson Coe LLP Houston, TX
Accomplishments
Employee of the Month, Safety Team Coordinator,
Timeline
Customer Service Product Demonstrator
Crossmark Sam's Club
07.2025 - Current
Warehouse Shipping and Receiving Clerk
Land N’ Sea Distribution Inc.
12.2021 - 10.2024
Dining Room Server
Tradition Senior Living
03.2018 - 12.2021
Diploma - undefined
Jack Yates High School
No Degree -
Ser Jobs
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