Maria Gema Crippen
Las Vegas
Summary
Dynamic customer service professional with proven success at WFS, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Bilingual in Spanish, I excel in high-pressure environments, ensuring swift resolutions and fostering positive relationships, ultimately driving sales and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
WFS
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Brand Ambassador
Dakota
11.2018 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Trained new Brand Ambassadors on company guidelines and best practices, ensuring consistent representation across all promotions.
- Cultivated positive relationships with clients, resulting in increased customer loyalty and satisfaction.
- Achieved high levels of customer engagement using innovative approaches tailored to individual preferences or interests.
Event Usher
We Serve Live Entertainment
10.2017 - Current
- Collaborated with security personnel to ensure the safety and well-being of all guests during events.
- Participated in pre-event briefings, staying informed about specific event requirements and expectations.
- Demonstrated adaptability in managing multiple tasks simultaneously during fast-paced events.
- Enhanced guest experience by efficiently directing attendees to their designated seats.
- Promoted a welcoming atmosphere by greeting guests warmly upon arrival and providing helpful information about the event.
- Received consistent positive feedback from supervisors for exemplary performance in ushering duties.
- Contributed to successful event execution by promptly setting up and breaking down event materials as needed.
Promotional Brand Ambassador
We Serve Agency
01.2016 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Education
Master of Science - Major-Law
University of Puebla
Puebla04-1985
High School Diploma -
Orient Institute Puebla
Puebla01-1985
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Bilingual-Spanish
- sales
- Money handling
- Stocking
- Greeting
- Cash register
- Airport Security badge
- Valid TAM/ Health/ Sheriff Card
- Problem resolution
- Complaint handling
- Payment processing
- Sales expertise
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
WFS
11.2023 - Current
Brand Ambassador
Dakota
11.2018 - Current
Event Usher
We Serve Live Entertainment
10.2017 - Current
Promotional Brand Ambassador
We Serve Agency
01.2016 - Current
Master of Science - Major-Law
University of Puebla
High School Diploma -
Orient Institute Puebla
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