Antionette Hicks
Summary
Versatile professional with over 10 years of customer service experience, along with a background as a business owner and transportation service provider. Demonstrates strong leadership, financial management, and client relations skills. Adept at balancing multiple roles while pursuing further education to enhance my expertise and career opportunities. Committed to continuous learning and development, with a proven track record of entrepreneurship, self-motivation, and adaptability in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Car Driver
Uber
01.2024 - Current
- Successfully transported over 500 passengers with a 4.9 rating.
- Upheld company policies and procedures at all times while representing the organization positively as its primary point of contact for passengers.
- Safely transported patrons to their desired destination in optimal time while maintaining customer satisfaction.
- Properly navigated through various cities and followed directions by utilizing key technologies to best avoid traffic, tolls, and, accidents.
- Maintained a clean and comfortable vehicle, creating a pleasant driving experience for clients.
- Handled confidential information discreetly while transporting high-profile clients to their destinations.
- Assisted passengers with luggage, opening doors, and providing any necessary support during their journey.
Owner, CEO
The A Experience
09.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Created and management business website.
- Money management
- Handling customer inquiries, resolving issues, and ensuring customer satisfaction.
personal vehicular driver
UPS
12.2022 - 01.2024
- Enhanced operational efficiency by meticulously unloading trucks and strategically organizing packages based on geographical factors such as neighborhood, street names, or specific codes assigned to each package
- Executed delivery routes with precision, serving both residential and commercial recipients
- Facilitated seamless customer interactions by obtaining necessary signatures and engaging with regular clientele
- Maintained meticulous records of deliveries, including noting successful deliveries and instances of customer unavailability
- Collaborated effectively with supervisors, adeptly receiving and implementing directives to optimize workflow
- Demonstrated commitment to punctuality by consistently delivering within specified timeframes
- Adhered rigorously to established quality standards and protocols to mitigate errors and elevate overall customer satisfaction.
Behavior Tech
AutismCare Therapy
05.2022 - 12.2022
- Focus on changing the child's behavior by observing and measuring the behavior in real-life environments
- Implement learning programs (communication, self-help, and play skills) as written and instructed by the BCBA
- Collect data on all behaviors targeted and meet with supervisor weekly to analyze the information gathered and participate in initial and ongoing trainings
- Properly report all critical incidents and safety concerns regarding persons receiving services
- Ensure that documentation is completed in a timely manner and in accordance with established organizational procedures
- Model and promote good communication, customer service, and positive representation of the organization to clients, customers, referral sources, and the public.
Sales Representative
Walmart
05.2016 - 09.2019
- Processed refunds, exchanges, and sales on the cash register while adhering to store policy
- Provided information regarding merchandise location and rotating stock needs
- Ensured effective merchandise presentation and cleanliness throughout the department
- Maintained professionalism in greeting and assisting customers with their needs.
Education
High School Diploma -
Rowe-Clark Math & Science Academy
Chicago, IL06.2014
Skills
- Analytical Skills
- Strategic Planning/Organization
- Microsoft office
- Customer interaction
- Solution oriented
- Adaptability
- Communication
- Time management
- Attentiveness
- money management
- Flexibility
- Punctuality
Certification
Behavior Technician Training
Awards
Trainer of the Month
Projects
Deborah’s Place— Community Outreach, Offered beauty/hygiene services to at-risk women in the East Garfield Park Community, True
Timeline
Personal Car Driver
Uber
01.2024 - Current
personal vehicular driver
UPS
12.2022 - 01.2024
Behavior Tech
AutismCare Therapy
05.2022 - 12.2022
Owner, CEO
The A Experience
09.2019 - Current
Sales Representative
Walmart
05.2016 - 09.2019
High School Diploma -
Rowe-Clark Math & Science Academy