Antionette Pettaway
Norfolk,VA
Summary
Dedicated customer service representative skilled in data entry, payment processing, and problem-solving. Proven track record of enhancing customer satisfaction through effective communication and critical thinking.
Results-driven assistant manager with a strong foundation in customer service and team training. Adept at resolving customer inquiries and improving operational efficiency. Committed to fostering a positive work environment and enhancing overall service delivery.
Compassionate professional with extensive experience in personal care and customer service. Known for strong active listening skills and effective problem-solving, dedicated to improving client satisfaction and fostering trust.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Royal Farms
Norfolk, VA
06.2025 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Assisted in training new team members on customer service protocols and systems.
- Maintained cleanliness and organization of the service area to meet health standards.
- Maintained cleanliness and organization of the workspace to promote a positive customer experience.
PCA
Shielding Arms Home Healthcare
Norfolk, VA
03.2021 - 01.2026
- Provided compassionate personal care and assistance to clients in daily living activities.
- Monitored client health status, reporting changes to healthcare team promptly.
- Assisted with mobility and transportation, ensuring safe movement for clients.
- Developed and maintained strong relationships with clients to improve engagement and comfort.
- Implemented individualized care plans, adapting approaches based on client needs.
- Coordinated with multidisciplinary teams to enhance overall client health outcomes.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
Assistant Manager
Cititrends
Norfolk, VA
06.2022 - 09.2025
- Assisted in daily operations, ensuring store efficiency and optimal customer service.
- Trained new staff on product knowledge, sales techniques, and operational procedures.
- Collaborated with management to implement promotional strategies and enhance sales performance.
- Analyzed inventory levels, coordinated restocking efforts, and minimized stock discrepancies.
- Managed scheduling and payroll processes for team members to ensure coverage during peak hours.
- Addressed customer inquiries and resolved issues to maintain high satisfaction rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Granby High School
Norfolk, VA06.2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Paperwork processing
Timeline
Customer Service Representative
Royal Farms
06.2025 - Current
Assistant Manager
Cititrends
06.2022 - 09.2025
PCA
Shielding Arms Home Healthcare
03.2021 - 01.2026
High School Diploma -
Granby High School