Antionette Shakir
Decatur,GA
Summary
Skilled Food Service Director with experience in overseeing all aspects of food service operations, including quality control, budget management, and staff training. Demonstrates strong leadership skills coupled with the ability to develop and implement strategic plans to improve service efficiency. Proven track record in fostering team collaboration for improved productivity and customer satisfaction. Committed to ensuring compliance with food safety regulations and promoting a healthy dining environment. Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Food Service Director
Simply Elegant and More, LLC
Stone Mountain, GA
10.2011 - Current
- Negotiated contracts with vendors to secure quality ingredients at competitive prices.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Coached staff on strategies to enhance performance and improve customer relations.
- Scheduled staff shifts and managed payroll records for hourly employees.
- Collaborated with dietitians to create specialized dietary plans for diverse needs.
- Assisted in menu planning and recipe development according to customer preferences.
- Directed daily operations of food service department, ensuring compliance with health and safety standards.
- Resolved customer complaints promptly in a professional manner.
- Coordinated with event planners for catering services, menu selection, and execution.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Food Service Director
Simply Elegant and More, LLC
Stone Mountain, GA
10.2011 - Current
- Analyzed customer feedback to identify areas for improvement and implement changes.
- Directed daily operations of food service department, ensuring compliance with health and safety standards.
- Oversaw procurement of food and supplies, ensuring quality and cost-effectiveness.
- Ensured compliance with local health codes and other applicable regulations.
- Trained and supervised food service staff to enhance service delivery and efficiency.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Analyzed financial statements regularly to identify areas of improvement within the organization.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
Food Service Supervisor
Supreme Fish Delight
Decatur, GA
02.2013 - 06.2015
- Cleaned and sanitized kitchen equipment, utensils and workstations.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Oversaw work and guest areas to provide clean, tidy, and properly sanitized facilities according to established guidelines.
- Trained new employees on restaurant policies, procedures, and customer service standards.
Sales Support Coordinator
RBS Bank
Atlanta, GA
02.1997 - 08.2011
- Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
- Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
- Provided after-sales support, addressing any customer concerns and ensuring a positive customer experience.
- Assisted in developing sales strategies, tactics and plans to increase revenue growth.
- Coordinated and scheduled client meetings for sales representatives to maximize their productivity.
- Maintained up-to-date knowledge of industry trends and emerging technologies to support sales efforts.
- Developed and wrote technical documentation for products.
- Provided training to new employees about company policies, procedures and processes related to Sales Support Coordination role.
- Processed customer orders, exchanges and returns and kept customers informed about progress.
- Created sales or service contracts for customer review and acceptance.
Education
Some College (No Degree) - Customer Service Management
Branell Institute
Lithonia GASkills
- Process updates
- Portioning
- Resource coordination and allocation
- Staff productivity management
- Staff leadership
- Food safety control
- Food Management Certification
- HACCP protocols
- Food presentation
- Menu pricing
- Staff supervision
- Nutrition
- Health inspections
- Staff training and development
- Business leadership
Affiliations
- Board Member and Founding Member of Non-Profit Organization
- Assist with Feeding the Hungry and Homeless every 3rd Sunday
- Business Owner for over 10years
Certification
- Serv Safe Food Service Management
Websites
References
References available upon request.
Timeline
Food Service Supervisor
Supreme Fish Delight
02.2013 - 06.2015
Food Service Director
Simply Elegant and More, LLC
10.2011 - Current
Food Service Director
Simply Elegant and More, LLC
10.2011 - Current
Sales Support Coordinator
RBS Bank
02.1997 - 08.2011
- Serv Safe Food Service Management
Some College (No Degree) - Customer Service Management
Branell Institute
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