Antionette Watson
Tampa,FL
Summary
A hardworking employee with 10 years of customer service experience, multitasking, and time management abilities. Devoted to giving every patient a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Contact Center Representative
The Vein and Vascular Institute
Lutz, FL
06.2023 - Current
- Scheduled 200-250 New and Existing patient appointments daily for 5 Board certified Vascular Surgeons.
- Entered demographics and health insurance information as needed.
- Answered Inbound and Outbound calls on a dialer system daily.
- Special projects upon request.
Registrar
Gaither High School
Tampa, FL
08.2022 - 01.2023
- Collected and Evaluated all registration forms,official transcripts and records.
- Provided new students with information on admissions or registration procedures.
- Answered Multi-phone line system working with parents and students.
- Scheduling appointments for Assistant Principals with parents upon request.
- Receptionist duties as needed.
Bank Sales and Service Rep
USAF
Tampa, FL
05.2020 - 08.2022
- Inbound and outbound Customer phone contact with USAA members and non-members daily.
- Assisted with opening checking,savings ,Certificate of deposits and Credit card applications and Accounts daily.
- Received inquiries requesting teller checks and disputing fraudulent charges.
- Processed request for Domestic wire transfer requests for home,car and boat purchases as needed.
Secretary
Pizzo Elementary
Tampa , FL
08.2018 - 05.2020
- Face to Face customer contact with parents and students.
- Supported Administration and Parents needs daily.
- Cash Handling with fundraisers and field trips as needed.
- Back up Data Processor as needed.
- Assisted Visitors with policy and procedure guidelines.
Administrative Specialist
Dacco
Tampa , FL
11.2016 - 08.2018
- Entered demographics and registered patients daily.
- Collected patient copayments and deductibles responsibility per insurance companies.
- Receptionist duties upon request.
- Answered Incoming calls and directed messages to the appropriate parties.
Education
High School Diploma -
Bloomingdale High School
Valrico, FL05-1998
Skills
- Customer Service
- Data Entry
- Verbal and Written Communication
- Customer Support
- Problem-Solving Skills
Timeline
Contact Center Representative
The Vein and Vascular Institute
06.2023 - Current
Registrar
Gaither High School
08.2022 - 01.2023
Bank Sales and Service Rep
USAF
05.2020 - 08.2022
Secretary
Pizzo Elementary
08.2018 - 05.2020
Administrative Specialist
Dacco
11.2016 - 08.2018
High School Diploma -
Bloomingdale High School