Antionique Avist
Oakland,CA
Summary
Career Objective: To use my six years of customer service/receptionist experience to grow with a predominant company here in the bay area. Skilled worker with proven ability to perform variety of tasks, including maintenance, customer service, repair and special projects. Ability to multitask, work independently and within teams in fast-paced, high volume environments. Flexible work and shift schedule. Skilled in operating basic hand tools. Excellent work performance and attendance record.
Overview
11
11
years of professional experience
Work History
Legal Processing Assistant
Superior Court Of California, County Of Alameda
Hayward, CA
04.2018 - Current
- Conferred with clients and other involved parties to gather and track case information
- Handled electronic court filings and coordinated court activities
- Filed all court documents and legal pleadings
- Answered telephone
- Filed and reviewed case files and reported case progress to clients
Client Service Representative, Teller
Bank of America
06.2017 - 04.2018
- Listen and engage with clients Process transactions accurately in a timely manner, cashing checks, cash in and cash out transactions Inform and educate clients of benefit offers/sales Assist customers with questions and concerns
- Delivered superior client services, fostering strong rapport, retention and satisfaction
- Coordinated with operations staff to resolve service problems and boost client satisfaction
- Introduced clients to available online resources and services to increase convenience
Return Agent
Advantage Rent a Car
South San Francisco
01.2017 - 03.2017
- Receive car rental returns and review customer's contract to assure no balance is due Inspect returned vehicles for new damage, document and report if any discovered Assist customers with luggage Clean, move and transport vehicles as assigned
Cashier
Marshall's
Colma, CA
06.2016 - 12.2016
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Operated cash register for cash, check and credit card transactions
- Answered questions about store policies and concerns to support positive customer experiences
- Educated customers on promotions to enhance sales
Receptionist
Coastside Medical
03.2015 - 12.2016
- Manage receptionist area, included greeting patients and responding to telephone and in person request Received and disputed fax and mail Assisted visitors and directed to appropriate personnel Maintained receptionist area in a neat and organized way Collected payments from patients Obtained patient vitals, performed physical therapy under supervision of Medical Doctor and physical therapist Contact and negotiate fees with personal injury lawyers
Customer Service Representative
Money Mart
San Francisco
09.2013 - 04.2015
- Maintain and balance a safe Thorough knowledge of inventory and monthly revenue Input customer information in point of sales (POS) system
- Process and buyback cash advance loans Complete check cashing and western union transactions
Education
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City College of San Francisco
Diploma - undefined
Jefferson High School
Skills
- Microsoft Office (Word, PowerPoint, and Excel)
- Balance and cash handling
- Excellent communication
- Customer service experience
- Detail oriented
- Organizational skills
- Answer and direct calls
- Civil and Family law knowledge
- Litigation support
- Document filing
Additional Information
- AWARDS , Physical Therapy Assistant- Certified to perform physical therapy under the supervision of a Medical Doctor, Nurse Practitioner, or Physical Therapist
Timeline
Legal Processing Assistant
Superior Court Of California, County Of Alameda
04.2018 - Current
Client Service Representative, Teller
Bank of America
06.2017 - 04.2018
Return Agent
Advantage Rent a Car
01.2017 - 03.2017
Cashier
Marshall's
06.2016 - 12.2016
Receptionist
Coastside Medical
03.2015 - 12.2016
Customer Service Representative
Money Mart
09.2013 - 04.2015
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City College of San Francisco
Diploma - undefined
Jefferson High School
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