antoinay Kennedy
Shreveport,LA
Overview
4
4
years of professional experience
1
1
Certification
Work History
Agent
Sallie Mae Corporation
Shreveport, LA
06.2025 - 09.2025
- Managed client interactions to ensure satisfaction and resolve inquiries promptly.
- Developed personalized strategies to meet customer needs and enhance service delivery.
- Conducted market research to identify trends and inform sales approaches.
- Collaborated with team members to optimize processes and improve operational efficiency.
Warehouse Associate
ABM Industries Inc.
Shreveport, LA
08.2024 - 01.2025
- Collaborated with team members to streamline order fulfillment processes and improve efficiency.
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Conducted inventory checks to maintain accurate stock levels and prevent discrepancies.
- Trained new associates on warehouse procedures, equipment operation, and safety guidelines.
- Monitored incoming shipments for quality assurance and reported discrepancies to management.
Crew Member
Raising Cane's
Shreveport, LA
04.2021 - 08.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Operated kitchen equipment and maintained cleanliness to uphold health and safety standards.
- Collaborated with team members to maximize efficiency during peak hours, enhancing service speed.
- Assisted in training new crew members on operational procedures and customer service techniques.
- Resolved customer complaints promptly, improving overall dining experience and maintaining brand reputation.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Undergrad - Healthcare Management
Bossier Parish Community College
Bossier City, LASkills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Relationship building
- Organizational skills
- Goal-oriented mindset
- Clear communication
- Documenting information
- Service support
- Critical thinking
- Flexible schedule
- Conflict resolution
Certification
- CPR Certification
- February 2024 to Present
Timeline
Agent
Sallie Mae Corporation
06.2025 - 09.2025
Warehouse Associate
ABM Industries Inc.
08.2024 - 01.2025
Crew Member
Raising Cane's
04.2021 - 08.2024
Undergrad - Healthcare Management
Bossier Parish Community College