ANTOINE BERTRAND
Fresno
Summary
Healthcare administration professional with 10+ years of experience supporting administrative and operational functions in hospital, military, and remote healthcare environments. Strong background in scheduling, records management, EMR documentation, HIPAA compliance, and customer support. Proven ability to manage high-volume workloads while maintaining accuracy, confidentiality, and service quality. Blends hands-on clinical experience together with a Master of Business Administration (MBA) and disciplined leadership training through military service.
Overview
11
11
years of professional experience
Work History
Health Customer Service Representative (Remote)
Allegiance Benefit Plan Management
Missoula, MT
01.2022 - 01.2023
- Delivered high-volume remote support to members regarding healthcare benefits, claims, eligibility, and coverage determinations.
- Maintained accurate documentation within internal systems while safeguarding protected health information (PHI) in compliance with HIPAA standards.
- Processed enrollment applications and verified documentation to ensure data accuracy, completeness, and regulatory compliance.
- Resolved member issues by coordinating with internal departments and escalating complex concerns as needed.
- Consistently met performance metrics for call quality, documentation accuracy, and response time in a remote work environment.
Hospital Corpsman
United States Navy
Various Locations
01.2016 - 01.2021
- Provided administrative and clinical support in military healthcare settings, supporting patient documentation and daily clinic operations.
- Maintained accurate and up-to-date records within electronic systems, ensuring data integrity, confidentiality, and regulatory compliance.
- Managed patient intake and documentation processes in compliance with HIPAA standards.
- Coordinated patient scheduling, medical records, and clinical workflow to ensure efficient and compliant care delivery.
- Trained and mentored 30+ service members on documentation standards, procedures, and patient care protocols.
- Oversaw medical supply inventory valued at $250K+, ensuring readiness, accountability, and compliance with regulations.
- Improved clinic efficiency by organizing records and standardizing administrative workflows.
Medical Assistant
MD Anderson Cancer Center
Houston, TX
01.2012 - 01.2016
- Supported physicians and clinical staff in a high-volume specialty clinic, assisting with documentation and daily operational needs.
- Updated electronic medical records (EMR) with examination findings, treatment details, and follow-up instructions.
- Prepared exam rooms, collected patient histories, and ensured accurate documentation prior to provider consultations.
- Communicated with patients regarding appointments, treatment plans, and post-visit instructions to support continuity of care.
- Assisted with appointment scheduling and patient flow to maintain efficient operations and a positive patient experience.
Education
Master of Business Administration -
Lamar University
01.2025
Bachelor of Science - Health Service Administration
University of Central Florida
01.2023
Certified Project Officer (CPO) - undefined
Institute of Project Management
05.2021
Skills
- Administrative and Operational Support
- Scheduling and Calendar Management
- Records Management and Documentation
- HIPAA and Confidentiality Compliance
- EMR/EHR Documentation
- Patient Intake and Registration
- Insurance Verification
- Cross-Department Coordination
- Call Handling and Issue Resolution
Technical Competencies
• Microsoft 365 (Word, Excel, Outlook, PowerPoint)
• Google Workspace
• EMR/EHR Documentation
• Microsoft Teams, Slack, Zoom
NOTABLE AWARDS
Armed Forces Service Medal
Training
Specialized Military Training: Hospital Corpsman Advanced School
Timeline
Health Customer Service Representative (Remote)
Allegiance Benefit Plan Management
01.2022 - 01.2023
Hospital Corpsman
United States Navy
01.2016 - 01.2021
Medical Assistant
MD Anderson Cancer Center
01.2012 - 01.2016
Bachelor of Science - Health Service Administration
University of Central Florida
Certified Project Officer (CPO) - undefined
Institute of Project Management
Master of Business Administration -
Lamar University