Antoine Brown
Ridgeland,MS
Summary
Proven leader and adept problem-solver with extensive experience at Chick Fill A, excelling in operations management and customer service multitasking. Demonstrated ability to mentor teams, streamline daily operations, and enhance customer satisfaction through strategic planning and emotional intelligence. Skilled in conflict resolution and active listening, consistently achieving positive outcomes in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Cashier
Sam's
Madison, MS
10.2024 - Current
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Manager
Chick Fill A
Madison , Mississippi
04.2019 - 09.2024
- Mentored and trained new employees on company policies.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations, including scheduling, and exhibiting excellent multitasking capabilities.
- Allowing leadership within the company.
- Assigned, prioritized, and delegated tasks and responsibilities to the areas I was managing
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Education
Associate of Arts - Business Administration
Southwest Mississippi Community College
Summit, MS12-2023
Bachelor of Arts - Business Finance
Jackson State University
Jackson, MSSkills
- Leadership
- Operations management
- Verbal and written communication
- Decision making
- Conflict resolution
- Team building
- Active listening
- Positive attitude
- Good judgment
- Strategic planning
- Team leadership
- Emotional intelligence
- Customer service multitasking
- Problem-solving attitude
- Quick learner
Affiliations
- Gamer.
- fitness.
- Reading.
- Family bonding.
- traveler
- Photographer.
Timeline
Cashier
Sam's
10.2024 - Current
Manager
Chick Fill A
04.2019 - 09.2024
Associate of Arts - Business Administration
Southwest Mississippi Community College
Bachelor of Arts - Business Finance
Jackson State University