Antoine Burns
Dallas
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably as Deli Assistant Manager at Tom Thumb. Proven ability to enhance guest satisfaction through effective communication and conflict resolution. Skilled in food and beverage service, with a strong focus on operational excellence and training new staff for success.
Overview
7
7
years of professional experience
Work History
Deli Assistant Manager
Tom Thumb
Dallas
06.2024 - 06.2025
- Supervised deli staff and coordinated daily operations to ensure timely food prep and excellent customer service
- Managed inventory, placed orders, and ensured compliance with food safety regulations
- Trained new employees on store procedures, equipment use, and customer interaction
Driver Helper
Waste Management
Kathleen
04.2023 - 05.2024
- Assisted drivers in collecting and disposing of residential and commercial waste
- Maintained safety standards during pickups and effectively communicated with clients when needed
- Supported route planning and ensured timely service delivery
Server/Bartender
Texas Roadhouse
Savannah
02.2020 - 03.2023
- Delivered high-quality service in a fast-paced environment
- Mixed and served drinks, handled cash and credit transactions accurately
- Maintained a friendly and professional atmosphere, leading to repeat business and positive reviews
Server
Olive Garden
Brunswick
05.2018 - 02.2020
- Provided excellent customer service in a high-volume restaurant
- Accurately took orders and ensured guest satisfaction from seating to payment
- Supported team with opening and closing duties
Education
Associate of Applied Science - Hospitality And Tourism Management
Savannah State University
Savannah, GA05-2018
Skills
- Customer Service Excellence
- Food & Beverage Service
- Team Leadership & Management
- Bartending & POS Systems
- Time Management
- Conflict Resolution
- Social Media Savvy
- Press Brake Operation
- Communication & Interpersonal Skills
Timeline
Deli Assistant Manager
Tom Thumb
06.2024 - 06.2025
Driver Helper
Waste Management
04.2023 - 05.2024
Server/Bartender
Texas Roadhouse
02.2020 - 03.2023
Server
Olive Garden
05.2018 - 02.2020
Associate of Applied Science - Hospitality And Tourism Management
Savannah State University
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