Rachel Fratallone

Managed daily deli operations to uphold exceptional food quality, sanitation practices, and customer service excellence to over 100 customers daily.

•Supervised and trained team members while supporting scheduling and workflow coordination

•Managed inventory, product rotation, and ordering to maintain freshness and minimize waste while making sure there was good product on the shelves

• Addressed customer concerns with professionalism to enhance the overall shopping experience.

•Monitored adherence to food safety regulations and company policies to uphold quality standards.

• Developed positive relationships with regular customers through attentive service and genuine conversation.

• Facilitated rehabilitation programs for felony offenders seeking reintegration into society
• Facilitated client coaching sessions to enhance communication skills and problem-solving abilities.
• Oversaw client interactions in day rooms to maintain a secure environment for all individuals, with about 20 individuals per day room.
• Oversaw daily operations at the reception desk and medication room, ensuring efficient service delivery.
• Assisted visitors at reception by answering phone calls. Organized and maintained filing systems for documents. Monitored lobby and surveillance cameras for unusual activities. Guided the public to the appropriate departments and personnel.
• Oversaw public safety protocols to ensure authorized access to the facility.
• Document any interactions or any incidents that have occurred
• Transport clients to treatment facilities, court, or any other location they are required to be at.
• Assessed job fit and initiated a career pivot to pursue more aligned professional interests.