Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antoine Smith

Albany,NY

Summary

Customer service professional with over 3 years of experience providing information and solutions in customer-facing support roles. Assists customers with patience and empathy, offering clear, step-by-step guidance, and accurately documenting results using various computer systems. Skilled in active listening, and efficiently resolves client issues in both healthcare and hospitality settings.

Overview

3
3
years of professional experience

Work History

Personal Care Aide

Community Home Health Care
11.2023 - Current

Assisted clients with bathing, dressing, meal preparation, and grocery shopping

Monitored vital signs and administered medications

Documented changes in each client’s health

Maintained cleanliness of work area

Conversed and read aloud to keep clients alert

Provided compassionate care for each client

Night Auditor

Comfort Inn by Choice Hotels
02.2023 - 11.2023

Checked guests into and out of the hotel with proficiency

Facilitated with any room changes, cancellations, or other guest requests

Efficiently processed all payments and any billing inquiries

Maintained stocked and complementary food and beverage station

Documented and ran reports to conduct the nightly audit and to ensure the accuracy of transactions

Front Desk Associate

Planet Fitness
01.2022 - 02.2023

Greeted members and guests in a professional manner

Assisted guests with signing up for new memberships

Checked members into the system and took potential members on tours of the facility

Answered phones and assisted callers with exceptional customer service

Accepted payments from customers with efficiency and precision

Enforced policies with a friendly approach

Maintain the cleanliness of the front desk and of the entire club

Education

High School Diploma -

Tabernacle Christian Academy
Poughkeepsie, New York
06.2020

Skills

    Customer service

    Communication

    Front desk operations

    Problem solving

    Attention to detail

    Record keeping

    Time management

    Active listening

    Decision making

    Adaptability

Timeline

Personal Care Aide

Community Home Health Care
11.2023 - Current

Night Auditor

Comfort Inn by Choice Hotels
02.2023 - 11.2023

Front Desk Associate

Planet Fitness
01.2022 - 02.2023

High School Diploma -

Tabernacle Christian Academy