Antoine Thai
Fort Worth,TX
Summary
Dynamic professional in operations management, skilled in team training and logistics oversight. Focused on enhancing employee development and compliance, contributing to streamlined workflows and increased customer satisfaction through effective communication and continuous improvement initiatives.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
DHL Supply Chain
Fort Worth, TX
08.2023 - Current
- Oversaw daily operations to ensure efficient workflow and productivity within the warehouse.
- Trained and mentored team members on safety protocols and operational procedures.
- Implemented process improvements to enhance inventory management and reduce discrepancies.
- Coordinated logistics activities, optimizing shipping schedules for timely deliveries.
- Conducted regular performance evaluations to maintain high operational standards among staff.
- Analyzed data trends to identify areas for operational efficiencies and cost reduction.
- Developed training materials to support onboarding and continuous education of new hires.
- Collaborated with cross-functional teams to streamline communication and enhance service delivery.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Initiated cost-saving initiative by renegotiating supply chain contracts, resulting in improved margins.
- Enhanced team productivity by implementing dynamic scheduling system that matched tasks with expertise.
- Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
- Spearheaded task force to address and resolve recurring operational bottlenecks, significantly improving process efficiency.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
- Implemented predictive maintenance schedule for equipment, drastically reducing unexpected downtime.
- Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
- Developed and implemented training program for new hires, accelerating their time to full productivity.
- Coordinated with IT department to deploy new inventory management system, leading to smoother operational flow.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
Warehouse Chief
U.S. Marine Corps Reserve
Waco, TX
06.2018 - Current
- Supervised daily warehouse operations, ensuring compliance with safety standards and protocols.
- Coordinated inventory management processes, optimizing stock levels and reducing discrepancies.
- Trained and mentored junior personnel on warehouse procedures and equipment usage.
- Implemented process improvements to enhance workflow efficiency and reduce turnaround times.
- Managed logistics for incoming and outgoing shipments, ensuring timely delivery of materials.
- Monitored daily warehouse activities to identify areas of improvement and implement necessary changes effectively.
- Developed strong relationships with vendors, negotiating favorable terms for supply contracts and timely deliveries.
- Ensured a safe working environment through rigorous safety training and adherence to warehouse regulations.
Operations Supervisor
JCPenney Distribution Center
Haslet, TX
05.2022 - 07.2023
- Enhanced operational transparency with introduction of real-time dashboard for monitoring key performance indicators.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Facilitated seamless communication channels between departments, improving coordination and project outcomes.
- Pioneered sustainability initiative, reducing company's carbon footprint and operational costs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Kept high average of performance evaluations.
- Interceded between employees during arguments and diffused tense situations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Implemented predictive maintenance schedule for equipment, drastically reducing unexpected downtime.
- Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
Internship Student
JCPenney Distribution Center
Haslet, TX
02.2022 - 05.2022
- Assisted in inventory management and distribution processes, ensuring timely product delivery.
- Operated warehouse equipment safely and efficiently to streamline operations.
- Maintained accurate records of incoming and outgoing shipments, enhancing tracking accuracy.
- Collaborated with team members to optimize storage solutions within the facility.
- Supported quality control initiatives by inspecting products for defects and ensuring compliance with standards.
- Sorted, organized, and maintained files.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Production Controller
Ventura Foods
Saginaw, TX
05.2019 - 01.2022
- Coordinated production schedules to optimize workflow and meet delivery timelines.
- Monitored inventory levels, ensuring adequate stock for uninterrupted operations.
- Implemented process improvements to enhance operational efficiency and reduce waste.
- Trained and mentored junior staff on best practices and safety protocols.
- Prepared job order documents and gave timely approvals.
- Monitored inventory use and adjusted inventory control techniques.
- Worked with managers to plan and coordinate production tasks.
- Coordinated with inventory managers to plan deliveries around production schedules.
- Conducted root cause analysis on production issues, developing corrective actions to prevent future occurrences.
- Reviewed production plans to identify and report potential risks.
- Managed inventory control systems to maintain optimal stock levels and minimize waste of materials.
- Enhanced production efficiency by streamlining processes and implementing improvements in workflow management.
Order Picker
Amazon
Haslet, TX
07.2018 - 05.2019
- Operated pallet jacks and forklifts to efficiently transport products within warehouse.
- Selected and packed customer orders with accuracy and attention to detail.
- Conducted quality checks on items before shipment to ensure compliance with standards.
- Collaborated with team members to streamline order fulfillment processes, enhancing efficiency.
- Led efforts to maintain cleanliness and organization of work area in alignment with safety regulations.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
Supply Clerk
United States Marine Corps
Oceanside, CA
06.2014 - 06.2018
- Managed inventory control processes to ensure accurate tracking of supplies.
- Coordinated logistics for supply chain operations, optimizing delivery schedules.
- Trained junior personnel on proper inventory management procedures and safety protocols.
- Streamlined order fulfillment processes, improving overall efficiency and turnaround time.
- Conducted regular audits of supply levels to maintain operational readiness and compliance.
- Developed training materials to enhance staff knowledge of supply chain best practices and tools.
- Enhanced inventory management by implementing efficient tracking and organization systems.
- Managed multiple priorities simultaneously while maintaining accuracy in record-keeping and order fulfillment tasks.
- Achieved compliance with audit performance requirements.
Education
Bachelor of Arts - Logistics And Supply Chain Management
American Military University
Charleston, WV06-2022
Master of Arts - Logistics And Supply Chain Management
American Military University
Charleston, WV06-2023
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Safety oversight
- Employee development
- Customer relations
- Warehouse operations
- Logistics oversight
- Customer relationship development
- Inventory coordination
- Management
- Production
- Workflow optimization
- Compliance management
- Quality assurance
- Project planning
- Logistics expertise
- Cycle counting
- SIOP
- Delegation
- Scheduling coordination
- Risk management
- Budget administration
- MRP and ERP systems
- Logistics management
- KPI tracking
- Team leadership
- Employee supervision
- Productivity management
- Multitasking and organization
- Decision-making
- Customer service
- Goal setting
- Microsoft office
- Blue Yonder
- Oracle
- Customer service management
- Relationship building
- Schedule management
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Operations Supervisor
DHL Supply Chain
08.2023 - Current
Operations Supervisor
JCPenney Distribution Center
05.2022 - 07.2023
Internship Student
JCPenney Distribution Center
02.2022 - 05.2022
Production Controller
Ventura Foods
05.2019 - 01.2022
Order Picker
Amazon
07.2018 - 05.2019
Warehouse Chief
U.S. Marine Corps Reserve
06.2018 - Current
Supply Clerk
United States Marine Corps
06.2014 - 06.2018
Master of Arts - Logistics And Supply Chain Management
American Military University
Bachelor of Arts - Logistics And Supply Chain Management
American Military University