Antoinette Acosta
Sky High Club
8342 Amigo Ave Apt 2b,CA
Summary
Dynamic customer service professional with a proven track record at Sky High Club, enhancing client loyalty through exceptional service and effective communication. Adept at monitoring service standards and implementing training processes, resulting in improved customer satisfaction ratings. Strong ability to thrive in high-pressure environments while delivering results-oriented solutions.
Work History
Customer Service
- Promoted positive member relations through providing excellent customer service.
- Streamlined customer service by promptly addressing borrower inquiries and concerns.
- Strengthened client relationships through consistent communication and excellent customer service.
- Streamlined front desk operations for improved efficiency and customer service.
Customer Service
16 Years 9 Months- Achieved customer service objectives by delivering superior service to language-speaking customers.
- Improved customer service ratings by addressing concerns promptly and professionally.
- Created positive dining atmosphere through exceptional customer service.
- Implemented and developed customer service training processes.
- Monitored banking associates to uphold customer service standards.
Waitress
- Greeted guests promptly and created a welcoming dining experience.
- Took accurate food and beverage orders using POS system.
- Served meals efficiently while confirming order details and special requests.
- Coordinated with kitchen staff to support timely meal delivery.
- Processed payments, handled cash, and balanced register transactions.
- Maintained clean, organized tables and dining areas throughout service.
- Responded to guest concerns professionally and resolved issues quickly.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Customer Service
19 Years 9 Months- Increased client loyalty through exceptional customer service and personalized consultations.
- Provided excellent customer service while meeting challenging time goals.
- Collaborated with customer service team to achieve seamless customer experience.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Education
High School Diploma
Skills
Customer service excellence
Customer service effectiveness
IT customer service
Customer service oversight
Customer service and satisfaction
Customer service skills
Service monitoring
Timeline
Customer Service
Dave & Buster’s
01.2010 - 2018Read More
Customer Service
Bio Neutral
01.2007 - 2010Read More
Customer Service
Sky High Club
2020 - 2025Read More
Waitress
Norms
2008 - 2016Read More
Simi Valley
High School Diploma
Read More