Nina Hudson
Walnut Creek,CA
Summary
Offering an award winning track record of customer care excellence within a high-volume environment. Energetic, success-driven Administrative professional with hands-on experience. Friendly individual with can-do attitude and highly effective customer service style that promotes recurring business. Particularly effective in establishing long-term positive and fun relationships with clients. Thrive on new challenges through passion and commitment.
Overview
26
26
years of professional experience
Work History
Customer service Representative
Signature Aviation
San Francisco, CA
07.2016 - Current
- Greet and assist guests and flight crews, ensuring exceptional service and smooth arrival & departures.
- Coordinate transportation, lodging, catering, and concierge requests for guests and crews.
- Process payments and fuel transactions accurately while maintaining service records.
- Communicate with aircraft and teams to coordinate flight-related ground services.
- Promote company services and maintain clean, safe, and compliant guest areas.
- Support airside operations, luggage handling, and adherence to safety and security procedures.
Customer Service Supervisor
Signature Aviation
San Francisco, CA
08.2023 - 03.2024
- Lead and manage team members
- Financial transactions/general accounting support
- Recruit, onboard train & coach team members to support engagement in professional growth
- Oversee daily operations, billing issues
- Coordinate guest logistics, reservations, transportation, catering,military arrivals
- Inventory / stock
- Ensure safety and and security compliance
- Guess relations
Shipping Coordinator/Admin
Epoly Star Inc
San Leandro, CA
05.2012 - 01.2015
- Creating Bill of Ladings for warehouse shipments.
- Creating Labels for packages, Client Relations with New & Old Clients, Billing & Payments.
- Data Entry, Inventory Count, Answering Multiple Lines, Greeting Customers, Scheduling, Emailing, Faxing
Caregiver
IHSS
Oakland, CA
08.2005 - 04.2012
- Personal care such as bathing, grooming, and incontinence care
- Take clients to events and activities, grocery shopping
- Be there to prevent falling and other accidents, medications
Scheduler
Dedicated Logistics/Fidelitone Inc
Hayward, CA
06.2005 - 12.2011
- Schedule delivery appointments
- Data Entry, Dispatch provide ETA’S for customers/give cross streets & address updates for drivers
- Answer Multiple Lines, Complaint Handling, Faxing, Filing, Tech Support for Xerox customers
Patient Scheduler
Alta Bates Hospital/Gastro Dept.
Berkeley, CA
12.2004 - 04.2005
- Schedule New Patient, Create New Patient Folders
- Appointment Reminder, Appointment follow-up, Room set-up
- Data Entry, Fax, Filing, Answering Multiple Lines
Receptionist
California Pacific Medical Center
San Francisco, CA
05.2002 - 09.2003
- Answering Phones, Scheduling Appointments, Patient Greeter
- Faxing, Filing, Patient follow-up
- Appointment Reminder, Data Entry, Supply Control
Child Care Provider
Bananas Child Care
Hayward, CA
08.2000 - 06.2002
- Providing Transportation for children to and from school
- Assisting with Homework, Cooking, Cleaning
Education
Associates Degree - Business/Admin
Chabot College
01.2024
Certificate - Cosmetology
Laney College
01.2010
Certificate - Computerized Medical Coding & Billing
Sunset Adult School
01.2006
Skills
QuickBooks
Microsoft Office (Word, Excel, PowerPoint)
Ordering Supplies
Customer Relations/Scheduling
Call Center Operations
Data Entry
Shipping & Receiving
Inventory Management
Customer Order Fulfillment
Reports & Documentation
Billing & PaymentsCORE
Timeline
Customer Service Supervisor
Signature Aviation
08.2023 - 03.2024
Customer service Representative
Signature Aviation
07.2016 - Current
Shipping Coordinator/Admin
Epoly Star Inc
05.2012 - 01.2015
Caregiver
IHSS
08.2005 - 04.2012
Scheduler
Dedicated Logistics/Fidelitone Inc
06.2005 - 12.2011
Patient Scheduler
Alta Bates Hospital/Gastro Dept.
12.2004 - 04.2005
Receptionist
California Pacific Medical Center
05.2002 - 09.2003
Child Care Provider
Bananas Child Care
08.2000 - 06.2002
Associates Degree - Business/Admin
Chabot College
Certificate - Cosmetology
Laney College
Certificate - Computerized Medical Coding & Billing
Sunset Adult School