Antoinette Benson
CHICAGO,IL
Summary
Dynamic mental health professional with a proven track record at Heartland Alliance Health and Brightstar Community Outreach with expertise in crisis intervention, case management, and patient advocacy. Proven ability to streamline processes and enhance client outcomes through effective treatment planning and documentation.
Overview
8
8
years of professional experience
Work History
Care Room Advocate
Brightstar Community Outreach
Chicago, IL
11.2023 - Current
- Delivered specialized case management services tailored to the unique needs of each child or youth on my caseload.
- Conducted comprehensive assessments of child safety, identifying areas of concern and implementing appropriate interventions.
- Streamlined processes within multidisciplinary meetings, fostering a more collaborative environment to discuss case progress and improvements.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Monitored client progress, adjusting interventions based on ongoing evaluations and feedback.
- Maintained accurate documentation of case notes and service activities in compliance with regulatory standards.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
Senior Mental Health Worker
Heartland Alliance Health
Chicago, IL
03.2021 - 11.2023
- Conducted intake assessments, gathering essential information to inform treatment planning.
- Streamlined healthcare delivery by efficiently managing caseloads, prioritizing tasks, and maintaining accurate documentation.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Provided medication management to patients
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Documented client progress and maintained accurate case files in compliance with regulatory standards.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Assisted clients with navigating and accessing social services such as housing and medical care.
Participant Engagement Specialist
Heartland Alliance Health
Chicago, IL
03.2018 - 03.2021
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated multi-line phone systems, handling inquiries and directing calls efficiently.
- Maintained accurate appointment schedules, optimizing office workflow and client service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Bachelor of Science - Justice Studies
Northeastern Illinois University
Chicago, IL05-2028
Associate of Arts - General Studies
City Colleges of Chicago - Truman
Chicago, IL05-2025
Skills
- Case management
- Case documentation
- Patient advocacy
- Crisis intervention
- Treatment Planning
- Customer/Client relations
- Clerical support
- Documentation and reporting
- Individual and group counseling
- Mental health evaluations
Timeline
Care Room Advocate
Brightstar Community Outreach
11.2023 - Current
Senior Mental Health Worker
Heartland Alliance Health
03.2021 - 11.2023
Participant Engagement Specialist
Heartland Alliance Health
03.2018 - 03.2021
Bachelor of Science - Justice Studies
Northeastern Illinois University
Associate of Arts - General Studies
City Colleges of Chicago - Truman