Antoinette Bradley
Conroe
Summary
Organized Health Information Management Clerk at Encompass Health Rehabilitation Hospital, adept at ensuring data integrity and compliance. Leveraging strong problem analysis and communication skills, I successfully collaborate with healthcare teams to enhance patient information access, achieving a streamlined record management process. I am Passionate about delivering exceptional service and optimizing operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Health Information Management Clerk
Encompass Health Rehabilitation Hospital
Shenandoah
12.2024 - Current
- Manages patient health records and ensured compliance with privacy regulations.
- Maintain electronic health record systems for efficient data retrieval and updates.
- Collaborates with healthcare teams to ensure timely access to patient information.
- Verifies patient data accuracy and resolves discrepancies in health records.
- Coordinates document requests from external agencies and healthcare providers.
- Implement quality checks on data entry to maintain record integrity and reliability.
- Review patient records for accuracy and completeness, ensuring all required information is included.
Licensed Benefit Advisor
Willis Towers Watson
Richards
06.2024 - 12.2024
- Advised clients on employee benefit options and plan selections.
- Educated groups on health insurance and retirement plans.
- Conducted enrollment meetings to clarify benefit offerings.
- Maintained up-to-date knowledge of industry regulations and trends.
- Developed personalized benefit strategies for diverse client needs.
Internship - Patient Coordinator
Alliance MRI
Montgomery
12.2023 - 05.2024
- Accurately collect, record and ensure distribution of patient information to appropriate staff.
- Ensure proper referrals and authorizations are in place at time of check in.
- Perform clerical, scheduling and record keeping activities, often simultaneously, in support of patients and staff.
- Responds to daily influx of telephone-based and written communications from members and providers pertaining to patient's care, notices, and referrals.
- Provides information regarding financial policies, registration requirements and referral resources.
- Collects co-payments and balances when necessary.
- Assists in new office setup while serving in between patients and service providers.
Administrative assistant
Department of Family and Protective Services
Conroe
08.2023 - 10.2023
- Answer and direct phone calls to correct departments.
- Organize and schedule meetings.
- Distribute emails, letters, faxes, and forms in a timely manner.
- Send out daily reports.
- Develop a filing system.
- Handling administrative requests and queries from senior managers.
Customer Service Representative
CVS Aetna
Woonsocket
10.2021 - 08.2023
- Resolved customer concerns via telephone using problem solving, and empathy skills.
- Managed a variety of software systems, multitasking.
- Used strong communication skills to ensure the proper correspondence was sent.
- Identified and assessed customer needs to achieve satisfaction.
Education
Bachelor of Science - Healthcare Administration
Sam Houston State University
Huntsville, TX05.2024
Skills
- Microsoft applications proficiency
- Problem analysis
- Data collection and organization
- Solution identification
- Planning and time management
- Verbal and written communication
- Electronic health records
- Data accuracy verification
- Privacy compliance
- Team collaboration
- Data entry efficiency
Certification
General Lines Agent, 3207745
Activities
- Athletic Scholarship 2018-2020 (Track and Field)
- Diversity, Equity, and Inclusion committee
Timeline
Health Information Management Clerk
Encompass Health Rehabilitation Hospital
12.2024 - Current
Licensed Benefit Advisor
Willis Towers Watson
06.2024 - 12.2024
Internship - Patient Coordinator
Alliance MRI
12.2023 - 05.2024
Administrative assistant
Department of Family and Protective Services
08.2023 - 10.2023
Customer Service Representative
CVS Aetna
10.2021 - 08.2023
Bachelor of Science - Healthcare Administration
Sam Houston State University