ANTOINETTE BROWN
Manhattan,NY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Skilled at offering high-level executive administrative support to senior-level staff. Proven track record of maintaining efficient office operations. Professionally assists executive team using exceptional communication and organizational skills.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
NYC Health + Hospitals/Correctional Health Services- RIKERS ISLAND
05.2024 - Current
- Serves as principal assistant to the HSA
- Performs moderately difficult and responsible clerical work in maintaining and checking various kinds of records.
- Produce daily schedules and staffing for all clinical personnel and Correctional Officer’s in the clinic.
- Preform various administrative tasks related to maintaining medical records and confidentiality.
- Provide daily updates on clinical operations to DOC Department of Corrections
- Working in conjunction with DOC staff to maintain a safe and secure clinical environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships..
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Executive Assistant to the President
MOUNT SINAI HEALTH SYSTEMS BROOKLYN
10.2023 - 03.2024
- Managed President/ COO and VP of Nursing/ Patient Care frequently changing calendars.
- Develops, updates, and/or revises informational flyers, brochures, leaflets and mailings.
- Created Excel spreadsheets and Word documents for meetings.
- Executed administrative tasks, including scheduling.
- Screens telephone calls, answer inquiries.
- Screens and prioritizes incoming mail and follow up.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Performs ad hoc assignments as required.
- Handled confidential and sensitive information with discretion and tact.
Administrative Assistant to the Director
HEALTH FIRST NEW YORK
03.2022 - 04.2023
- Liaison between the Special Investigation Unit and various health care providers and Health First departments.
- Supported executive staff through scheduling meetings, and preparing crucial Excel spreadsheets and Word documents for meetings.
- Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Reduced workload for the director by taking on additional responsibilities such as drafting correspondence, creating presentations, and preparing briefing materials.
- Typed committee meeting minutes for distribution.
- Utilized (NHCAA) National Health Care Anti-Fraud Association websites to add new employees for health care fraud trainings.
- Developed strategies to streamline and improve office procedures.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Performed ad hoc assignments as required.
Executive Assistant to the President
Upper Manhattan Empowerment Zone
09.2021 - 03.2022
- Provided executive support to the CEO and senior executive team members.
- Supported IT department with office and remote system setup and testing.
- Managed multi-line phone system, routing calls, and delivered messages to staff.
- Monitored reception area and managing deliveries.
- Worked closely with building management for office maintenance.
- Executed record filing system to improve document organization.
- Managed 100% of team meetings using Teams, WebEx, and Videoconference.
- Liaison between Board Members and various external departments.
- Collected staff Time Sheets for processing.
- Enhanced executive efficiency by managing and prioritizing the President''s daily schedule, appointments, and travel arrangements.
- Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
- Facilitated seamless communication between the President and key stakeholders, ensuring timely responses to emails and phone calls.
Executive Assistant to Chief Medical Officer
HARLEM HOSPITAL
01.2021 - 07.2021
- Provided executive support to CMO and support team.
- Provided intensive calendar and meeting management using Outlook.
- Coordinated conferences and monthly board meetings.
- Managed and coordinated monthly staff luncheons.
- Screened calls and emails for the Chief of Ambulatory Care.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Supported business and hospitality needs of corporate partners and staff during meetings
- Updated spreadsheets and created presentations to support executives and boost team productivity.
Credentialing Analyst
NYP WEILL CORNELL MEDICAL CENTER
10.2019 - 02.2020
- Received and evaluated client applications for missing and inaccurate information.
- Conducted primary source verifications such as background checks and board certifications.
- Prepared records for site visits and file audits
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Maintained up-to-date knowledge of industry trends, best practices, and regulatory changes to ensure optimal efficiency within the credentialing department.
- Streamlined the credentialing process by implementing efficient tracking systems and maintaining accurate records.
- Communicated with senior management to create reports using advanced Excel and PowerPoint.
- Successfully resolved complex issues regarding licensing discrepancies or other concerns involving provider qualifications.
- Reduced processing time significantly by identifying areas for improvement in workflow processes.
- Served as a key liaison between healthcare providers and insurance companies, ensuring ongoing accuracy of information exchange.
- Supported quality assurance initiatives by conducting ongoing reviews of internal procedures and making recommendations for improvements as needed.
Executive Assistant to the Vice President
NYP WEILL CORNELL MEDICAL CENTER
08.2019 - 10.2019
- Provided executive level support for Senior Vice President Chief Transformation Officer & Chief Information Officer.
- Organized and coordinated all executive conferences and monthly meetings.
- Processed travel expenses and reimbursements via Concur Expense Management System.
- Utilized Microsoft Office suite to prepare documents, reports, and presentations.
- Maintained and managed calendars, scheduled meetings, and video conferencing
- Developed and maintained automated alert systems for important deadlines
- Transcribed notes from various weekly meetings.
- Served as an essential point of contact for internal and external stakeholders, ensuring timely responses to inquiries and effective communication between parties.
- Improved information flow between departments by serving as a liaison between the Vice President and other executives or team members.
Executive Assistant to the Director– Teen Start
START TREATMENT & RECOVERY CENTERS
06.2019 - 10.2019
- Provided executive level support for the Program Director and Clinical Therapist.
- Organized and coordinated Clinical Director and Deputy Director of Adolescent Services monthly clinical calendars.
- Answered high volume of phone calls and email inquiries.
- Greet patients, staff, and clinic visitors.
- Heavy appointment scheduling.
- Facilitate patient referrals and admissions to external organizations.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Ensured accuracy in all written communications from the director''s office through meticulous proofreading and editing practices.
- Improved communication within the department through timely distribution of meeting agendas, minutes, and reports.
- Obtained health insurance authorizations for client visits.
- Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
Executive Assistant to the Chief Executive Officer
START TREATMENT & RECOVERY CENTERS
06.2018 - 06.2019
- Execute various administrative tasks for the CEO, Chief of Staff and Legal Counsel.
- Coordinate monthly management committee meetings and Quarterly Cabinet meetings.
- Provide administrative support to the Legal Counsel/Corporate Compliance Officer.
- Developed a tracking system for maintaining records of requests for review of legal and compliance-related documents.
- Prepares, tracks, and follows up on check requests and reimbursements submitted by all direct reports of the CEO.
- Managed and maintained extensive calendars; assisted Human Resources with on-boarding of new hires.
- Facilitated seamless communication between the President and key stakeholders, ensuring timely responses to emails and phone calls.
- Actively participated in organization-wide committees to improve processes while representing the President''s interests effectively.
- Contributed valuable input during senior leadership meetings resulting in better alignment across functions towards shared goals.
- Prepared and maintained PowerPoint presentations and Excel spreadsheets.
Executive Assistant to the President
VAN ALEN INSTITUTE
01.2018 - 06.2018
- Greeted arriving visitors.
- Worked with senior management to initiate new projects and assist in various processes.
- Coordinated logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president, and executive vice president.
- Organized logistics and materials for each meeting transcribed detailed notes.
- Interfaced with senior management for creating reports via advanced Excel and PowerPoint.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
Human Resources Executive Assistant
GLOBAL CONTACT SERVICES
01.2015 - 01.2017
- Processed Bi-weekly timesheets and payroll using ADP Workforce Now software.
- Assisted Human Resources with on-boarding of new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Managed employee exit interviews and paperwork.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Assisted employees registering for benefits programs using online portals.
- Handled and maintained all processes with confidentiality.
- Stayed current on changes in employment law and regulations, ensuring company policies were updated accordingly to maintain compliance.
- Served as liaison between staff and management, promoting open lines of communication for addressing workplace issues effectively.
- Assisted with payroll processing duties including timecard approvals, adjustments, and resolving discrepancies promptly to ensure accurate compensation for all employees.
Education
Master of Business Administration - General Business Administration
Metropolitan College of New York
01.2015
Bachelor of Arts - Communications
College of New Rochelle
05.2007
Skills
Customer Service
Data Entry
Computer Skills
Office Administration
Administrative Support
Time Management
Microsoft Excel
File Organization
Microsoft Outlook
Customer and client relations
Computer Proficiency
Filing
Strong Problem Solver
Scheduling
Microsoft Office Suite
Office Management
Professional Communication
Scheduling and calendar management
Dedicated Team Player
Professional and mature
Affiliations
- Honoree of Delta Mu Delta School of Business Honor Society
- Study Abroad 2014 MCU: UK London, Frankfurt Germany: International Business Trends
Timeline
Administrative Assistant
NYC Health + Hospitals/Correctional Health Services- RIKERS ISLAND
05.2024 - Current
Executive Assistant to the President
MOUNT SINAI HEALTH SYSTEMS BROOKLYN
10.2023 - 03.2024
Administrative Assistant to the Director
HEALTH FIRST NEW YORK
03.2022 - 04.2023
Executive Assistant to the President
Upper Manhattan Empowerment Zone
09.2021 - 03.2022
Executive Assistant to Chief Medical Officer
HARLEM HOSPITAL
01.2021 - 07.2021
Credentialing Analyst
NYP WEILL CORNELL MEDICAL CENTER
10.2019 - 02.2020
Executive Assistant to the Vice President
NYP WEILL CORNELL MEDICAL CENTER
08.2019 - 10.2019
Executive Assistant to the Director– Teen Start
START TREATMENT & RECOVERY CENTERS
06.2019 - 10.2019
Executive Assistant to the Chief Executive Officer
START TREATMENT & RECOVERY CENTERS
06.2018 - 06.2019
Executive Assistant to the President
VAN ALEN INSTITUTE
01.2018 - 06.2018
Human Resources Executive Assistant
GLOBAL CONTACT SERVICES
01.2015 - 01.2017
Master of Business Administration - General Business Administration
Metropolitan College of New York
Bachelor of Arts - Communications
College of New Rochelle
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