Antoinette Brown
Memphis,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute customer service representative offering polished communication skills. Bringing excellent organizational skills and over 6 years of job experience. Self-motivated and true team player.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Concentrix
Memphis, TN
11.2020 - 12.2021
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Answered average of 85 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Maintained financial accounts by processing customer adjustments.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Catering Coordinator
Panera Bread
Memphis, TN
02.2016 - 06.2020
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Coordinated contracts, plating guides and team training manuals.
- Monitored and controlled banquet budget and coordinated with events budgets to maximize revenue and minimize expenses while providing quality guest service.
- Money handling
Education
No Degree - Biology
Jackson State University
Jackson, MSAssociate of Science - Biology
University of Memphis
Memphis, TN04.2020
High School Diploma -
Southwind High School
Memphis, TN05.2018
Skills
- Responding to Difficult Customers
- Issue and Complaint Resolution
- De-escalation Techniques
- CRM Software
- Order and Refund Processing
- Multitasking and Prioritization
- Verbal and Written Communication
- Data Entry and Maintenance
- Creative Problem Solving
- Computer Proficiency
- Microsoft Exchange
- Patient and Empathetic
Timeline
Customer Service Specialist
Concentrix
11.2020 - 12.2021
Catering Coordinator
Panera Bread
02.2016 - 06.2020
No Degree - Biology
Jackson State University
Associate of Science - Biology
University of Memphis
High School Diploma -
Southwind High School