NICHOLAS SLISH
Morgantown,PA
Summary
Organized CSR/Driver with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
DK Oldies
Morgantown, PA
01.2021 - 04.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Other duties, console repair and cleaning, shipping receiving and e-commerce.
Driver
Federal Express
Exton, PA
01.2020 - 01.2021
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Checked in with dispatch service and updated with current location.
- Upheld high standards of professionalism and discretion when working with high-value clients.
Food Delivery Driver
AJ's Pizza
Morgantown, PA
03.2018 - 02.2020
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Customer Service Specialist
Wal-Mart Supercenter
Morgantown, PA
03.2016 - 05.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Received Customer Service Award for Excellence
Ground Package Handler
UPS
Reading, PA
08.2014 - 03.2016
- Assembled, sealed and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded package containers onto forklifts and transported into packaging areas.
Education
Automotive Mechanics
Universal Technical Institute
Exton, PASkills
- Responding to Difficult Customers
- Data Entry and Maintenance
- Cash Register Operations
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Valid Driver's License
- Order and Refund Processing
- Upselling Products and Services
- Proactive Self-Starter
Timeline
Customer Service Specialist
DK Oldies
01.2021 - 04.2022
Driver
Federal Express
01.2020 - 01.2021
Food Delivery Driver
AJ's Pizza
03.2018 - 02.2020
Customer Service Specialist
Wal-Mart Supercenter
03.2016 - 05.2018
Ground Package Handler
UPS
08.2014 - 03.2016
Automotive Mechanics
Universal Technical Institute
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