Antoinette Dematteo
Summary
A self-motivated and purposeful Collection Representative in the professional industry for more than 40 years, demonstrated diverse competence in processing payments made by credit cards and checks. Adept at resolving customer disputes and complaints via appropriate modifications, financial analysis, and asking for correspondence. A self-motivated professional with excellent multitasking, interpersonal, and communication skills. Capable of operating effectively under pressure and applying appropriate problem-solving and analytical skills. Display the ability to work in diverse working conditions, develop healthy working surroundings and communication channels. Proficient at setting weekly, monthly, and annual goals while working independently and as part of a team to handle customer conflict and resolve issues professionally.
Overview
54
54
years of professional experience
Work History
Collection Representative
Hocon Gas
03.2015 - Current
- Responsible for collection of past 30 – 120 days accounts receivable while maintaining records of collection efforts, discussing payment options with outside agencies, and updating borrowers’ information and account status
- Granting time extensions within reason, approving partial payments, and communicating with insurance agencies, attorneys, and other professionals
- Negotiating immediate full payments or initiating timely payment arrangements while working independently to make quick decisions
- Reviewing and maintaining all customer information for assigned accounts
- Maintaining good customer relations with borrowers and effectively solving problems in an effort to resolve account delinquency and prevent losses
Self Employed
Collection Recovery Agency
01.2007 - 10.2007
- Monitored and maintained assigned accounts, customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos
- Processed a variety of complex customer transactions that involve adjustments, refund applications, and other provider inquiries, including billing of Medical Claims and Insurance Company Follow Up
- Collected Medical Accounts, Processed Car Loans, Judgement Loans, Skip Tracking, and Asset Location
- Approved partial or other payment arrangements made by customers on their delinquent accounts while answering and resolving customer questions regarding problems with their accounts
Senior Collector
Ansonia Credit Bureau
10.1996 - 01.2006
Senior Staff Collector
Credit Bureau of Connecticut
01.1993 - 01.1996
Recovery Collection Manager
People’s Bank
01.1973 - 01.1993
Education
American Institute of Banking
Skills
- Profound communication and analytical skills
- Team leadership
- Effective problem solver
- Project management
- Facilitation and collaboration
- Excellent customer service skills
- Strategic planning
- Multitasking
- Researching new business trends
- Training and mentoring the staff
- Quick decision-maker
- Maintaining documentation
- MS Office Suite
CORE COMPETENCIES
- Utilizing analytical and inter-personal skills to cultivate successful business relationships with key customers
- Proficient in collaborating with clients via phone calls or emails in an attempt to discuss the debt owed and methods by which it can be paid
- Keen sense of bringing resolutions to unpaid accounts
- Competent in identifying process improvements and opportunities to streamline workflow to increase efficiency and effectiveness
- Expert in creating and maintaining a positive working environment to the highest ethical standard; promoting mutual respect, trust, and cooperation among all team members, staff, and management
- Providing exceptional customer service and meeting deadlines to ensure maximum customer satisfaction
- Ability to prioritize and manage multiple tasks simultaneously; strong organizational and time management skills
- Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity
Timeline
Collection Representative
Hocon Gas
03.2015 - Current
Self Employed
Collection Recovery Agency
01.2007 - 10.2007
Senior Collector
Ansonia Credit Bureau
10.1996 - 01.2006
Senior Staff Collector
Credit Bureau of Connecticut
01.1993 - 01.1996
Recovery Collection Manager
People’s Bank
01.1973 - 01.1993
American Institute of Banking