Ketura Stewart
Edina,MN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Collection Representative
Viking Client Services Inc
11.2022 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Maintained accurate records of customer accounts, payments and payment plans.
In Home Coordinator
Flagstone Senior Living
08.2021 - 11.2022
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Completed monthly billing and deposited all checks to bank.
Front Desk Receptionist
Home Sure Inc.
04.2011 - 10.2011
- Greeted guests at front desk and engaged in pleasant conversations.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed sales appointments and booked all home improvements in home visits.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected insurance checks and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Century College
White Bear Lake, MNSkills
- Maintaining office records
- Corporate Reporting
- Analytical and Critical Thinking
- Problem Identification
- Patient Relations
- Microsoft Office
- Sorting and filing documents
Timeline
Collection Representative
Viking Client Services Inc
11.2022 - Current
In Home Coordinator
Flagstone Senior Living
08.2021 - 11.2022
Front Desk Receptionist
Home Sure Inc.
04.2011 - 10.2011
Century College
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