ERICA SERNA
University of California, Irvine (UCI Health)
Cypress,CA
Summary
Detail-oriented administrative professional with 20 years of experience in compliance-driven healthcare and revenue cycle services. Expertise in records management, data accuracy, and confidential documentation. Strong capabilities in workflow coordination and regulatory compliance, alongside bilingual communication (English/Spanish) to enhance interdepartmental collaboration and streamline office operations.
2
Languages
26
years of professional experience
Work History
Collection Representative
2 Years 2 Months- Managed and maintained accurate electronic records for patient accounts, insurance documentation, and financial assistance programs to ensure seamless operations
- Verify eligibility, benefits, and authorization requirements to ensure compliance and accurate documentation
- Processed and tracked account updates, coordinating with internal departments and external agencies to enhance communication and service delivery
- Supported patients with financial assistance applications and account resolution inquiries, facilitating access to necessary resources
- Research discrepancies and ensure accuracy of records through review of documentation and payer guidelines
Business Office Supervisor
11 Years 7 Months- Supervised administrative staff in registration, scheduling, documentation, and billing support functions to ensure smooth operations
- Ensured accuracy and compliance of patient records and office documentation processes
- Conducted audits and quality checks to improve data integrity and workflow efficiency
- Developed and implemented standard operating procedures for administrative processes
- Acted as liaison between departments, patients, and external agencies to effectively resolve documentation issues
- Trained staff on records management, systems usage, and customer service standards to enhance service quality
Medical Collection Manager
11 Years 9 Months- Managed high-volume account records, ensuring accuracy and completeness of documentation
- Communicated with patients and external entities to resolve discrepancies, enhancing data integrity
- Prepared comprehensive reports and organized documentation for streamlined management review
- Improved workflow efficiency through process improvements and standardization
- Oversaw team performance, implementing training programs to improve staff skills and efficiency.
- Led collections strategy development to enhance recovery rates and reduce delinquencies.
Education
Medical Assistant
High School Diploma
Skills
Patient Financial Support
Records & Document Management
Data Entry & Accuracy
HIPAA compliance
Workflow Coordination
Process Improvement
Interdepartmental Communication
Administrative Operations
Microsoft Office (Word
Excel
Outlook)
Epic
Meditech
CureMD
Scheduling & Task Prioritization
LANGUAGES
English – Fluent
Spanish – Bilingual
Timeline
Collection Representative
University of California, Irvine (UCI Health)
06.2024 - Current
Business Office Supervisor
St. Joseph Hospital – Hematology & Oncology Medical Group
10.2012 - 05.2024
Medical Collection Manager
Interstate Debt Managers
03.2000 - 12.2011
Concorde Career College
Medical Assistant
Magnolia High School
High School Diploma