TENNAE D. HALE
Fayetteville,North Carolina
Summary
Dedicated Patient Advocate experienced in direct and non-direct patient care, emphasizing inclusion and diversity. Fostered strong relationships with clients and team members through effective leadership and communication skills. Focused on adapting to new challenges and supporting team success while maintaining compliance in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Patient Financial Services
Cape Fear Valley Health/Robert Half
Fayetteville, NC
04.2026 - Current
- Analyzed medical records to ensure all required documentation was in the chart for use by attending physician or other staff. Created and maintained databases, prepared reports and correspondence to streamline information access for medical staff. Sorted and compiled data electronically by retrieving, updating, and merging documents to support accurate record-keeping. Filed and updated case management clients and clinical information. Managed billing and physician credentials to facilitate timely payment for services rendered.
- Executed daily operational tasks with precision in a fast-paced environment.
- Proposed creative strategies to improve teamwork and achieve better results.
- Worked successfully with a diverse group of co-workers to accomplish goals and address issues related to our products and services.
Intake Coordinator/Authorization and Eligibility Specialist
Aveanna Hospice of Pelham
Pelham, AL
11.2020 - 05.2024
- Reviewed medical records to verify completeness of documentation for attending physician and staff use. Developed and maintained databases, generating reports, memos, letters, and other necessary documents. Sorted and compiled data electronically, retrieving, updating, and merging documents. Filed and updated case management client and clinical information.
- Facilitated patient intake procedures for hospice services in Pelham.
- Engaged with families to collect essential information and documents for patient care.
- Reviewed medical records to verify completeness of documentation for attending physician and staff use. Developed and maintained databases, generating reports, memos, letters, and other necessary documents. Sorted and compiled data electronically, retrieving, updating, and merging documents as needed. Filed and updated case management client and clinical information.
Front Desk Clerk
Alabama Pain Physicians, Inc.
Birmingham, AL
09.2018 - 01.2020
- Ensured completeness of medical records for attending physicians and staff by analyzing documentation. Prepared invoices, reports, memos, letters, financial statements, and other documents. Created, maintained, and entered information into databases. Electronically sorted and compiled data by retrieving, updating, and merging documents. Managed cash register operations, including counting cash and organizing charge slips, coupons, and vouchers. Filed client information systematically to ensure accurate record-keeping. Managed case files for clients, including clinical information. Processed customer payments efficiently to ensure smooth transaction flow and scheduled appointments. Operated computer systems such as: Microsoft Word, Excel, and Electronic Medical Records, to check patients in and out, make appointments, update charts, and take payments.
- Managed appointment scheduling and coordinated patient flow efficiently.
- Addressed patient inquiries to provide clear and accurate information about services. and provided accurate information regarding services.
- Responded to patient questions promptly to facilitate access to healthcare services.
Direct Support Professional
Glenwood Behavior Health
Birmingham, AL
10.2018 - 07.2019
- Provided support to clients with daily living activities with daily living activities and personal care needs.
- Implemented individualized support plans to enhance client well-being.
- Monitored client behavior and documented significant changes in daily logs.
- Resolved customer complaints using effective problem-solving skills to enhance satisfaction. Led classroom activities for toddlers and preschoolers. Facilitated daily learning activities for children, promoting engagement and skill development. Taught basic skills, such as colors, shapes, numbers, and letter recognition, personal hygiene, and social skills. Updated parents or guardians on children's daily activities and behaviors, fostering strong communication and collaboration.
Front Desk Clerk
Norwood Clinic
Fultondale, AL
07.2017 - 09.2018
- Reviewed medical records to confirm all documentation was present for attending physicians and staff. Prepared invoices, reports, memos, letters, and financial statements to support administrative functions. Created, maintained, and entered information into databases. Electronically sorted, compiled, and updated data, ensuring accurate documentation for staff access. Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers. Filed and updated case management clients and clinical information. Processed payments accurately to maintain financial records, and scheduled appointments. Operated computer systems including Microsoft Word, Excel, and Electronic Medical Records to efficiently manage patient check-ins, appointments, chart updates, and payment processing.
- Welcomed patients and visitors at the healthcare facility entrance.
- Oversaw appointment scheduling and ensured smooth patient flow.
- Analyzed medical records to ensure all required documentation was in the chart for the use of attending physicians or other staff. Prepared invoices, reports, memos, letters, and financial statements to support administrative functions. Created, maintained, and entered information into databases. Electronically sorted, compiled, and updated data, ensuring accurate documentation for staff access. Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers. Filed and updated case management clients and clinical information. Handled payments and scheduled appointments. Operated computer systems including Microsoft Word, Excel, and Electronic Medical Records to efficiently manage patient check-ins, appointments, chart updates, and payment processing.
Education
High School Equivalency Diploma
Birmingham, ALSkills
- Financial Reporting
- Medical billing
- EMR
- Billing Education
- Documentation verification
- Patient Financial Support
- Patient scheduling
- Medical Coding Review
- Troubleshooting
- Analysis Skills
- Process simplification
- Data entry
- Microsoft Office Suite
- Time Management
- Productivity
- Collaboration
- Team collaboration
- Interpersonal communication
- Effective communication
- Written communication
- Customer support
- Conflict Resolution
- Problem- Solving
- Critical Thinking
- Adaptability
- Team Player
- Leadership
- Continuous Improvement
- Performance Management
- Operations Management
- Strategic Planning
- Telehealth Coordination
- Effective communication
- Problem solving
- Team collaboration
- Data entry
- Telehealth Coordination
Personal Information
Title: Leadership | Patient Advocate | Operation | Intake Coordinator
CUST
Title: Leadership | Patient Advocate | Operation | Intake Coordinator
Timeline
Patient Financial Services
Cape Fear Valley Health/Robert Half
04.2026 - Current
Intake Coordinator/Authorization and Eligibility Specialist
Aveanna Hospice of Pelham
11.2020 - 05.2024
Direct Support Professional
Glenwood Behavior Health
10.2018 - 07.2019
Front Desk Clerk
Alabama Pain Physicians, Inc.
09.2018 - 01.2020
Front Desk Clerk
Norwood Clinic
07.2017 - 09.2018
High School Equivalency Diploma