Nidhi Dwivedi
Marysville
Summary
Experienced in patient record management and claims investigation, with a focus on accuracy and compliance. Proven ability to analyze accounts and resolve financial discrepancies. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Detail-oriented professional with strong skills in insurance verification, claims investigation, and patient record management. Committed to ensuring HIPAA compliance and enhancing patient communication.
Overview
11
11
years of professional experience
Work History
Patient Financial Services
University of Washington
Seattle
04.2022 - 12.2024
- Maintained accurate patient records in electronic health systems.
- Analyzed patient accounts to identify potential financial aid opportunities.
- Contacted third party payers regarding unpaid claims or denied claims for further investigation and resolution.
- Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
- Ensured HIPAA compliance when handling confidential patient information.
- Maintained accurate records of all financial transactions.
- Identified areas of improvement in policies and procedures associated with Patient Financial Services operations.
- Conducted follow-up on outstanding insurance claims and worked with other departments to resolve payment issues.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Contacted insurance companies to check status of claim payments.
- Wrote appeal letters to insurance companies for denial of claims.
Patient Service Specialist
University of Washington Medical Center
Seattle
04.2016 - 04.2021
- Facilitated patient check-in and registration processes efficiently.
- Managed appointment scheduling using electronic health record systems.
- Assisted patients with insurance inquiries and verification procedures.
- Coordinated communication between patients and medical staff effectively.
- Maintained patient confidentiality according to HIPAA regulations.
- Provided support in resolving patient concerns and complaints promptly.
- Answered incoming calls and responded to inquiries in a timely manner.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Processed payments from patients, including cash, check, or credit card transactions.
- Greeted patients upon arrival and verified patient information.
- Provided general customer service support by answering questions about services provided by the practice.
- Scheduled appointments and managed patient records using electronic health record software.
- Verified patient coverage prior to appointment scheduling.
- Maintained knowledge of current insurance requirements for billing purposes.
- Collected co-pays at time of visit according to office policy.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Participated in training sessions to stay updated on healthcare policies and registration software.
Cashier
Sears
Shoreline
12.2013 - 01.2015
- Processed customer transactions using point-of-sale system efficiently.
- Maintained accurate cash drawer and balanced at shift end.
- Assisted customers with product inquiries and provided recommendations.
- Handled returns and exchanges according to store policies.
- Ensured cleanliness and organization of checkout area consistently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Maintained work area and kept cash drawer organized.
- Answered customers' questions and provided information on store procedures or policies.
Education
Medical Administrative Assistant - Health Administration
Everest College
Seattle, WA11-2015
BBA - Business Administration
Kamla Nehru College
India06-2012
Skills
- Patient record management
- Claims investigation
- Financial aid analysis
- Insurance verification
- HIPAA compliance
- Electronic health records
- Patient communication
- Billing procedures
- Transaction processing
- Problem solving
- Effective communication
- Time management
- MS office
- Clerical support
- Multitasking Abilities
- Computer skills
- Customer service
Languages
Hindi
Professional
Punjabi
Professional
References
References available upon request.
Timeline
Patient Financial Services
University of Washington
04.2022 - 12.2024
Patient Service Specialist
University of Washington Medical Center
04.2016 - 04.2021
Cashier
Sears
12.2013 - 01.2015
Medical Administrative Assistant - Health Administration
Everest College
BBA - Business Administration
Kamla Nehru College