Anna Michel
San Bernardino,CA
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
20
20
years of professional experience
Work History
Sales Representative
Patton Steel Sales
03.2003 - Current
- Met existing customers to review current services and expand sales opportunities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Compiled information from files and research to satisfy information requests.
- Assisted with onboarding new clients and securing paperwork completion.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted customers entering store and responded promptly to customer needs.
Education
CERTIFICATE - COMPUTER BUSINESS APPLICATIONS
FONTANA ADULT SCHOOL
Fontana, CA12.2018
GED -
INLAND EMPIRE ADULT SCHOOL
San Bernardino, CA2011
CERTIFICATE - MEDICAL FRONT OFFICE RECEPTIONIST
CHAFFEY ADULT SCHOOL
Ontario, CA05.2002
Skills
- Product Management and Pricing
- Inbound and Outbound Leads
- Interpersonal Communication Skills
- Multi-Line Telephone Systems
- Office Equipment Operation
- Referral Coordination
- Maintaining Office Records
- Greet Visitors
- Trained in 10-Key
- Team Leadership
- Customer Experience
- Order Processing
- Training Manuals and Materials
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Patton Steel Sales
03.2003 - Current
CERTIFICATE - COMPUTER BUSINESS APPLICATIONS
FONTANA ADULT SCHOOL
GED -
INLAND EMPIRE ADULT SCHOOL
CERTIFICATE - MEDICAL FRONT OFFICE RECEPTIONIST
CHAFFEY ADULT SCHOOL
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