SPENCER JAMES DOAK

Pharmaceutical, Biotechnology, and Industrial Accounts

San Francisco Bay Area, California - February 2025 - Current

• Manage a high-growth, $13M+ territory, supporting key accounts such as Bayer Healthcare, Boehringer Ingelheim, Exact Sciences, and Exelixis with tailored lab and instrumentation solutions for R&D, clinical, and production teams.
• Drive revenue growth through the full sales cycle, including strategic account planning, value-based consultative selling, prospecting, negotiation, closing, and renewals.
• Build strong relationships with scientists, procurement teams, and manufacturer partners to deliver customized product bundles, technical support, and differentiated solutions.
• Leverage Salesforce, SAP C4C, SalesIQ, and QlikView to analyze market trends, track pipeline health, and identify new business opportunities.
• Execute multi-channel outreach, including onsite visits, digital campaigns, seminars, and targeted promotions to deepen engagement with key decision-makers.
• Partner closely with product managers to support end-to-end management of chemicals, consumables, and analytical instrumentation portfolios, aligning offerings with customer R&D, clinical, and production needs.
• Maintain advanced product expertise across chemicals, consumables, and high-end analytical instrumentation within a catalog of 7M+ SKUs from 7,000+ manufacturers.
• Develop targeted marketing materials and data-driven insights that enhance customer engagement through newsletters, mail merges, table shows, lunch-and-learns, and joint promotional campaigns.

Medical Research, Education, and Government Accounts

Los Angeles, California - April 2023 - January 2025

• Managed a $5M+ territory spanning academic medical centers, government agencies, and research institutions, providing comprehensive lab solutions.
• Revitalized an underperforming territory through a targeted sales campaign, achieving 126% to target, and delivering the first year of consistent growth after multiple years of stagnation and decline.
• Supported major accounts, including USC/Keck School of Medicine and the California Department of Toxic Substances, navigating complex multi-stakeholder purchasing processes.

• Executed quality control procedures and authored SOPs to ensure product excellence.
• Performed analytical tests to determine enzymatic profiles and chemical composition of wine.
• Implemented a sampling strategy that reduced labor by 60% and product waste by 70%.
• Performed calculations and managed inventory using Microsoft Excel, Minitab, and LIMS software.

• Supervised a team of over 50 individuals, including direct reports and independent contractors
• Pioneered a B2B/B2C distribution network of independent vendors and wholesale accounts
• Redesigned our business model which invigorated the customer base and yielded a 30% increase in annual revenue

• Managed farm-to-table product from receiving and storage to prep and service, ensuring quality, freshness, and minimal waste through precise inventory control.
• Thrived in high-pressure, fast-paced service environments by prioritizing tasks, coordinating with FOH and BOH teams, and executing multiple stations simultaneously.
• Demonstrated strong multitasking and organizational skills while supporting daily kitchen operations, maintaining consistency, and adapting quickly to shifting service demands.