Imari Jeter-Wilson
Marshall,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Resourceful order selector, able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Well-qualified Quality Control Inspector proficient in documentation, reporting and compliance standards. Meticulous and methodical professional with a deep understanding of manufacturing and production operations. Bringing 2 years of related experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Representative
S4 Communications
06.2023 - 07.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- 40 calls per day
Full Case Order Selector
Dollar General Distribution Center
06.2022 - 04.2023
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Collaborated with team members to complete timely orders and avoid delays.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
Assistant Manager
Lids Hat World
01.2022 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Quality Control Inspector
Channel Control Merchants
10.2020 - 08.2021
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
General Laborer
Harris Potteries
05.2020 - 08.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Performed general housekeeping and cleaning tasks.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
Assistant Manager
Pazzeria By Pietro's
08.2018 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Political Science
Morehouse College
Atlanta, GA05.2024
Skills
- Item Ticketing and Pricing
- Product Management and Pricing
- Key Account Generation
- Performance Improvement
- Storage Area Housekeeping
- Customer Accounts Management
- Product Sales and Promotion
- International Shipments
- Product Signage and Labeling
- Workload Priorities
- Calculate Prices
- Team Meetings
- Order Accuracy
- Materials Movement
- Staff Management
- Warehouse Coordination and Support
- Purchase Order Review
- Mentoring
- Cash Register Operation
- Condition Reports
- Materials Storage
- Performance Goals
- Adobe Software
- Handheld Scanners
- Warehouse Operations
- OSHA Requirements
- Records Preparation
- Tag Products
- Interdepartmental Communication
- Reports and Spreadsheets Generation
- Shipping and Packaging
- Merchandising and Display
- Enter Data
- Order Picking and Processing
- Exceptional Time Management Skills
- Motivated Team Player
- Order Pulling
- Organized Paperwork
- Data Accuracy
- Store Planning and Display Design
- Merchandise Collection
- Accident Prevention
- Pallet Arrangement
- Daily Logs
- Production Line Operations
- Materials Handling and Transport
- Hand Scanning
- Route Logs
- Supply Chain Improvement
- Inventory Recordkeeping
- Order Entry
- Project Specifications
- Order Picker Equipment
- Cherry Picker Operations
- Forklift Operation
- Stocking and Replenishing
- Purchasing Orders and Requisition
- Customer Needs Assessments
- Product Forecasting
- Audit Inventory
- Heavy Lifting
- Customer Order Fulfillment
- Reading Comprehension
- Microsoft Windows
- Call Control Skills
- Active Listening
- Problem-Solving Skills
- Answering Questions
- Speaking
- Microsoft Internet Explorer
- Resolving Issues
- Google Docs
- Sales Expertise
- Brand Representation
- Facility Tours
- Call Center Operations
- Critical Thinking
- Prospecting Skills
- Judgment and Decision-Making
- Appointment Scheduling
- E-Commerce
- Set Organizational Policies
- Graphic Design
- Cost Management
- Contract Development and Management
- Public Relations
- Human Resource Management
- Train Employees
- Photography
- Risk Management
- Lead Generation
Affiliations
Young Preachers Association
Certification
- Licensed Minister of the Gospel
Timeline
Sales Representative
S4 Communications
06.2023 - 07.2023
Full Case Order Selector
Dollar General Distribution Center
06.2022 - 04.2023
Assistant Manager
Lids Hat World
01.2022 - 06.2022
Quality Control Inspector
Channel Control Merchants
10.2020 - 08.2021
General Laborer
Harris Potteries
05.2020 - 08.2020
Assistant Manager
Pazzeria By Pietro's
08.2018 - 07.2019
Bachelor of Science - Political Science
Morehouse College
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