Antoinette Drozdeck
Land O' Lakes
Summary
Accomplished Administrative Assistant with a proven track record at Merrill Lynch, excelling in customer service and data management. Leveraged computer skills and office administration expertise to enhance document organization and client relations. Demonstrated ability to maintain confidentiality and foster professional relationships, significantly improving operational efficiency.
Overview
42
42
years of professional experience
Work History
Administrative Assistant
Wells Fargo Advisors
09.2004 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
Merrill Lynch
09.1980 - 06.2004
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
No Degree - General Studies
Fort Hamilton High School
Brooklyn, NYSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
Timeline
Administrative Assistant
Wells Fargo Advisors
09.2004 - 07.2022
Administrative Assistant
Merrill Lynch
09.1980 - 06.2004
No Degree - General Studies
Fort Hamilton High School